Rajneekorn Pongsugree
Beachwood,OH
Summary
Developed key transferable skills in dynamic community-oriented environment, including effective communication and ability to quickly learn new processes and systems essential for effective resident coordination. Ready to transition into a new field where these skills can drive meaningful contributions to create a lasting impact, using detailed consultations to strategize learning paths, and empowering users towards innovation in comprehensive patient care.
Overview
10
10
years of professional experience
Work History
Resident Relations
GoldOller Real Estate Investments
08.2024 - Current
- Address and resolve residents' concerns through group or individual consultations to maximize positive experiences and exceed resident retention goals that maintain occupancy at 92% or above
- Provide technical training for new hires and software training workshops for residents in a diverse 633 unit multifamily residential property to empower users to master technological applications and digital portals (ActiveBuilding, BILT Rewards, SmartRent, etc.) that promote internal communications, simplify rent payments, and automatically alert tenants even when they are traveling far from home
- Elevated overall resident relations by proactively seeking feedback through surveys and informal conversations, using insights to make targeted improvements.
- Collaborated with property management team to implement strategic initiatives aimed at improving resident relations.
- Delivered input regarding how to continually improve community and enhance resident relations.
- Enhanced resident relations by addressing concerns and providing timely solutions to issues.
Leasing Consultant
GoldOller Real Estate Investments
10.2023 - 08.2024
- Verified tenant incomes and other information before accepting lease applications.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Shelter Manager
Project Woman
02.2023 - 05.2023
- Guided clients through resource options and expected outcomes to exemplify transparency and relationship-building communication
- Liaison between staff and executive leadership and maintained a pathway for expressing concerns, expectations, or suggestions between the parties
Crisis Line Advocate
Project Woman
09.2021 - 05.2023
- Answered 96% of incoming crisis line calls and registered walk-ins with a trauma-informed lens, actively listening and responding without judgment and offering resources relevant to each caller's situation
- Cold-called providers and requested updates on new programs and protocols to keep clients informed on the latest benefits and pathways to healing
- Fundraiser with effective community engagement skills that brought in item donations worth over $10,000 in the first year
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
Program Interviewer
Workforce West Virginia
12.2019 - 04.2020
- Responded to approximately 150 incoming call requests for technical support and new unemployment insurance claims status updates
- Provided research support to resolve 37% of denied unemployment claims in the initial surge of the pandemic shutdown
- Compiled client information and prioritized client requests for support documents to ensure investigators and their 20,000+ clients complied with deadline requirements
Owner Manager
Red Dot, LLC dba Thaibilly Kitchen
10.2014 - 04.2019
- Consulted with future clients on menu and event planning to execute their vision and exceed their expectations
- Designed class menus for intimate setting of 8 students interested in learning traditional cooking methods with a cultural approach
- Cultivated collaborative partnerships with brick-and-mortar eatery owners to hold pop-up restaurant events with innovative seasonal menus
Education
Bachelor of Arts - International Studies, Spanish, Finance
West Virginia State University
Institute, WV12.2014
Skills
- Presentation
- Software Training
- Consultation
- Technical Training
- Public Speaking
- Resident relations management
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Resident Relations
GoldOller Real Estate Investments
08.2024 - Current
Leasing Consultant
GoldOller Real Estate Investments
10.2023 - 08.2024
Shelter Manager
Project Woman
02.2023 - 05.2023
Crisis Line Advocate
Project Woman
09.2021 - 05.2023
Program Interviewer
Workforce West Virginia
12.2019 - 04.2020
Owner Manager
Red Dot, LLC dba Thaibilly Kitchen
10.2014 - 04.2019
Bachelor of Arts - International Studies, Spanish, Finance
West Virginia State University
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