Ronnal Coleman
Temple Hills
Summary
Passionate and customer-focused professional with a diverse background in customer service, hospitality, and leadership. Seeking to exercise strong communication, empathy, problem solving, and customer service skills to provide a safe, pleasant, and memorable experience for Delta Air Lines customers as a Flight Attendant.
Overview
10
10
years of professional experience
Work History
Resident Relations
CIM Group
11.2021 - Current
- Answering high volume of calls using multi-line telephone system about customer bill balances, payment plans, credit card payments, takes accurate messages and transfers telephone calls to the appropriate person as required
- Greets and screens incoming residents and visitors in a professional manner and promptly notifies appropriate person of their arrival or handles their requests to resolve any issues presented
- Built schedules for month to month bases, provided training for temp to ensure quality service, coordinated with management and third parties to ensure a quality environment for resident’s home and office care
- Performed and delegated assigned projects to ensure individual growth to promote the office production
- Perform all aspects of billing customers service as needed including tracking log of all escalated customer correspondence providing status updates to leadership
- Process adjustments, refunds, transfer bills, mail returns and perform manual sales
- Participate in meetings to share, discuss, and find solutions for questions, error tends, and quality improvements
Phlebotomist
Bio-Reference Lab, Inc.
02.2020 - 08.2021
- Collect Specimens for laboratory review to help diagnose health conditions and illnesses
- Prepped lab equipment, labeled and shipped specimen samples, and properly disposed of specimens as required
- Verify if patient had insurance, address any billing insurance and general customer concerns
- Perform different types of diagnostics on specimens, collected and interpreted results
Administrative Specialist
Americans Best
03.2020 - 07.2021
- Coordinated office operations for scheduling, supplies, sending off weekly deposits and assigned roles for day to day responsibilities
- Monitored tax employees requests and office associates schedules
- Review deadlines with attention to quality standards, priorities, and overall goal
- Lead daily huddles and communicate essential information to office associates
- Capture accurate patient demographic, financial, and insurance information
Kitchen Manager
T.G.I. Fridays
06.2018 - 02.2020
- Performed and delegated guidelines for food and safety regulations set by ecosure
- Always ready for audits
- Received, verified, balanced, and organized nightly deposit
- Counted, ordered, and submitted daily food and merchandise inventory counts
- Reported daily sales reports to manager
- Filed incident report for safety and biohazards
- Maintain kitchen functions including food purchasing, preparations, and maintenance of quality standard sanitations
- Directly hire, supervise and train employees
- Maintain continuity of work operations by documenting and communicating needed actions for employees
- Identify operational opportunities to build sales and control cost
Shift Manager
Red Robin
03.2015 - 06.2018
- Preformed cleaning task in a timely manner using enclosure guidelines
- Took calls for upcoming events, promotions, and customer concerned
- Greeted patrons and took food and beverage orders
- Mixed alcoholic and non-alcoholic drinks, including Red Robin specialty cocktails with a friendly demeanor
- Cleaned and maintained bar area arranged bottles and glasses to create attractive displays
- Assigned daily roles for employees to ensure a smooth day of operations
- Calculated bar tabs and collected and processed payments
Education
12 Grade - Medical Assisting
Externship
Mays Landing, NJ06.2019
High school diploma -
Egg Harbor Twp High School
06.2011
Skills
- Observational
- Creative
- Communication and Interpersonal
- Safety and Emergency
- Independent and Teamwork
- Teamwork
- Leadership
- Self-motivation and Enthusiasm
- Decision making
- Critical thinking
- Attention to detail
- Flexibility
- Adaptability and Multitasking
- Conflict resolution
Timeline
Resident Relations
CIM Group
11.2021 - Current
Administrative Specialist
Americans Best
03.2020 - 07.2021
Phlebotomist
Bio-Reference Lab, Inc.
02.2020 - 08.2021
Kitchen Manager
T.G.I. Fridays
06.2018 - 02.2020
Shift Manager
Red Robin
03.2015 - 06.2018
12 Grade - Medical Assisting
Externship
High school diploma -
Egg Harbor Twp High School
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