Jason Layedra
New York,NY
Summary
Conscientious Retail Assistant Manager effective at managing store operations and developing Associates to increase store profits. Personable Store Manager who respects and appreciates all Retail Associates. Motivates employees using positive reinforcement and creative reward systems.
Overview
18
18
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Manhattan East Side
09.2012 - Current
- Supervise a sales team of 10 Sales Associates.
- Support the Leadership team in creating quarterly business reviews.
- Plan and direct staff training.
- Observe and coach associate's behaviors, provide feedback.
- Schedule and Lead weekly reviews for associates.
- Assign associates to specific duties to best meet the needs of the store.
- Attended Talent Showcase and learned best practices for hiring new associates.
- Train, coach and mentor associate's to ensure smooth adoption of new procedures.
- Identify opportunities within associates to develop top talent.
- Built relationships with customers and the community to establish long-term business growth.
- Create store schedule to reflect traffic trends or business needs.
- Conduct inventory once per quarter.
Retail Sales Associate
T-Mobile
Manhattan East Side
03.2008 - 09.2012
- Shared best practices for sales and customer service with other team members to help improve the stores efficiency.
- Mentored new sales associates to contribute to the store's positive culture.
- Recognized and rewarded Winner's Circle.
- Actively pursued personal learning and development opportunities. I was selected for CDP for Manhattan East.
- Trained 2 new sales associates each quarter as a part of my development.
- Maintained knowledge of current sales and promotions.
- Contributed to District's success by overachieving in store metrics.
- Top Sales Associate for Manhattan East. Consistently hit and exceeded sales goals by 10%
- Excellent customer service, received perfect scores on secret shop.
Education
Bachelor of Arts - Human Resources Management
Ashford University
Current
Skills
- 9 years Sales/Leadership experience
- Excellent communication skills
- Team player
- Staff training and development
- Strategic thinker
- Excellent customer service skills
Timeline
Retail Associate Manager
T-Mobile
09.2012 - Current
Retail Sales Associate
T-Mobile
03.2008 - 09.2012
Bachelor of Arts - Human Resources Management
Ashford University