Jason Li
Nashville,United States
Summary
Adaptable, goal-oriented and someone who always prioritizes customer satisfaction. Experienced in troubleshooting and deploying Windows, Mac, and IOS systems while providing exemplary customer service. Familiar with creating and managing servers using Ubuntu LTS/Linux, VPN's, SSH authentication, file sharing, and automating backups in a home lab environment.
Overview
9
9
years of professional experience
Work History
IT Senior Field Service Technician
CTG
Nashville
02.2025 - 08.2026
- Onsite Sr. Technician For Vanderbilt Medical University Center
- Promoted from previous position(Field Service Technician NTT DATA)
- Asset Management, deploying Window/Mac devices, phones, tablets, scanners, readers and special software needed for client use
- Experienced with working with different teams for specific projects that required consistent testing and troubleshooting between vendors, clients and other VUMC IT teams
- Awarded multiple rewards regarding client satisfaction(source: https://lnkd.in/p/gtGg5S9X)
- Ensured I followed and exceeded company SLA policy, maintaining a consistent 90-95% rate for high priority incidents/requets
- Strong verbal communication and customer service skills
- Supports M365 Office Apps, Clinical Apps, Audio/Peripheral hardware support
- Imaging Legacy and Intune devices under company approved builds(clinical settings, single-user vs multi-user, etc.)
- Experienced with using remote tools to assist users via SysTrack, BeyondTrust, VMware Console, Microsoft Intune, and AD
- Supports multiple OS systems(Windows,Mac,IOS, etc...)
IT Field Technician
NTT Data
Nashville, TN
02.2025 - 01.2026
- Onsite Incident and Request Technician For Vanderbilt Medical University Center
- Diagnosed and resolved hardware and software issues for client systems in various environments.
- Responsible for technical troubleshooting and asset management
Client Support Analyst
CereCore
Nashville
03.2024 - 02.2025
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone, email, or other channels to identify, diagnose, and initiate timely research to resolve issues.
- Creates a positive client support experience, building strong relationships through deep problem understanding, timely resolution or escalation, and professional communication.
- Provides expert support within the Revenue Cycle Line of Business specialty.
- Works with various systems and applications including Active Directory, Azure, Epic (EMR), Cerner (EMR), VDIs, Windows, ServiceNow, and Microsoft products.
- Educates and trains clients one-on-one as needed to resolve requests.
- Expands current and upcoming product knowledge within the specialty.
- Trusted for applications, technical, business, and operational knowledge.
- Continuously seeks to improve technical skills by attending classes, providing onsite support, and staying updated on industry standards.
- Contributes to the self-help knowledge base, documenting typical requests, resolutions, and work-around procedures.
- Participates in problem-solving efforts across departments, divisions, vendors, CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements (SLAs) are met.
SERVER/MANAGER
Sakura
06.2017 - 04.2024
- Ensured quality service for the past 6+ years, a family owned-establishment
- Oversee's opening/closing procedures, counting in-store sales, online and delivery sales
- Responsible for recording card payments and sending them to the bank
- Server & Busser
ASST. HARDWARE MANAGER
Menards
04.2022 - 12.2022
- Project managment, planograms, promotions and prepping for holiday seasons were my main priorities as a Plumbing Manager
- Ensured labor costs did not cut into the week's/day's profit
- Department awarded no. 1 in sales for the year
- Forklift/Joe trained
SHIFT MANAGER
Indianapolis
12.2021 - 01.2022
- Manager of a small team consisting of line cooks and cashiers
- Located in the heart of Indy(Mass Ave) a constant flux of customers and business
- Responsible for opening/closing procedures, everything from preparing tea to closing out the registers and bank procedures
- Ensured labor costs did not exceed 20% in order to retain profit/minimize loss
- Meetings with the GM to discuss the best way to improve sales, team morale and possibly implement new ideas/features to the work place
Education
Software Developer Certification -
Nashville Software School
Nashville10-2023
No Degree - Network And System Administration
Home Lab
RemoteCertificate - undefined
01-2024
Certification - undefined
12-2023
Skills
- Technical Troubleshooting
- Asset Management
- Project Management
- Server Management
- Linux
- InTune
- M365 Office Suite
- Troubleshooting and repair
Timeline
IT Field Technician
NTT Data
02.2025 - 01.2026
IT Senior Field Service Technician
CTG
02.2025 - 08.2026
Client Support Analyst
CereCore
03.2024 - 02.2025
ASST. HARDWARE MANAGER
Menards
04.2022 - 12.2022
SHIFT MANAGER
12.2021 - 01.2022
SERVER/MANAGER
Sakura
06.2017 - 04.2024
Certification - undefined
Certificate - undefined
Software Developer Certification -
Nashville Software School
No Degree - Network And System Administration
Home Lab