Jason Little
Fresno,CA
Summary
Experienced automotive professional with 2.5 years in luxury dealership service. Expertise in service department operations, client relations, and support for service advisors. Skilled in coordinating between advisors and technicians to ensure efficient service delivery and address client inquiries.
Overview
2027
2027
years of professional experience
Work History
Service Operations Assistant
Porsche & Audi of Fresno
02.2024 - Current
- Greet service customers as initial point of contact, answering questions and fostering a welcoming dealership experience.
- Supported technicians and service advisors in high-volume luxury dealership, improving customer experience through effective coordination.
- Coordinated customer needs, vehicle movement, and daily service department workflow with service advisors to streamline operations.
- Explain service process to customers and address requests, ensuring clarity and satisfaction throughout service visits.
- Applied hands-on automotive knowledge to clarify service-related questions for customers and guide them through dealership service process.
- Conduct vehicle road tests to help verify customer concerns and confirm repair results.
Server
Sakura Chaya Japanese Restaurant
01.2023 - 01.2024
- Served multiple customer tables simultaneously in fast-paced, high-volume setting, delivering attentive and professional service.
- Responded quickly to customer concerns and communicated clearly to support customer satisfaction.
- Organized and prioritized tasks effectively during peak business hours, ensuring accuracy and attention to detail.
Parts Technician
M&M Powersports
Madera, California
01.2022 - 08.2022
- Gained hands-on experience diagnosing and repairing mechanical issues on personal watercraft, including jet skis.
- Assisted customers with parts orders and provided fitment solutions, improving overall customer satisfaction.
- Verified part numbers against service records and manufacturer catalogs.
- Disassembled powersports vehicles, identified, cleaned components, and organized parts for efficient processing and shipment.
- Packaged and organized parts for shipment, ensuring orderly workflow and timely delivery.
Bar Back
DiCiccos Italian Restaurant
Busser & Bar Back
Casa Corona
Parking Ambassador
SP+ Parking (Standard Parking)
eCommerce Personal Shopper
Walmart
Education
A.S. - Automotive Technology
Fresno City College
Fresno, CA01-2025
A.S. - Business Administration
Clovis Community College
Fresno, CA01-2021
Skills
- Automotive service
- Automotive diagnostics
- Automotive repair
- Vehicle inspections
- Service operations
- Workflow coordination
- Time management
- Client communication
- Customer service and relations
Timeline
Service Operations Assistant
Porsche & Audi of Fresno
02.2024 - Current
Server
Sakura Chaya Japanese Restaurant
01.2023 - 01.2024
Parts Technician
M&M Powersports
01.2022 - 08.2022
Bar Back
DiCiccos Italian Restaurant
Busser & Bar Back
Casa Corona
Parking Ambassador
SP+ Parking (Standard Parking)
eCommerce Personal Shopper
Walmart
A.S. - Automotive Technology
Fresno City College
A.S. - Business Administration
Clovis Community College