Jason Luongo
Newton
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
9
9
years of professional experience
Work History
EUS Specialist II
Zebra Technologies
Morris Plains, NJ
01.2024 - Current
- Collaborated with cross-functional teams to enhance product knowledge and customer support initiatives.
- Analyzed customer feedback to identify trends, informing product development and service improvements.
- Developed training materials for new employees, increasing onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined operations and enhanced team collaboration across departments.
- Assisted in managing project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized inventory management, minimizing waste and reducing costs.
Network Analyst
Selective Insurance Group Inc
Branchville, NJ
01.2022 - 01.2024
- Analyzed network performance and identified areas for improvement to enhance operational efficiency.
- Collaborated with cross-functional teams to design and implement effective network solutions.
- Monitored network security protocols, ensuring compliance with industry standards and best practices.
- Conducted troubleshooting of network issues, reducing downtime and optimizing system functionality.
- Developed documentation for network configurations, enhancing knowledge sharing among team members.
- Evaluated emerging technologies to recommend strategic upgrades aligning with business objectives.
- Led initiatives to improve network infrastructure reliability, resulting in increased service availability.
- Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
Advanced Test / Repair Technician
Softnetworks
Whippany, NJ
03.2020 - 01.2022
- Diagnosed and repaired electronic devices, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on equipment, reducing downtime and enhancing reliability.
- Led troubleshooting efforts for complex electronic issues, improving repair turnaround times.
- Mentored junior technicians in best practices for repairs and diagnostics, fostering skill development.
- Implemented process improvements that streamlined repair workflows and increased efficiency.
- Maintained accurate records of repairs and services performed, ensuring compliance with quality standards.
- Trained staff on new tools and technologies, enhancing overall team capability in electronics repair.
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
Technician Specialist
Asurion
Rockaway, NJ
05.2017 - 02.2020
- Spearheaded the adoption of advanced diagnostic tools, leading to more accurate assessments and quicker resolutions of customer concerns.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Provided exceptional service through clear communication with customers regarding their specific needs and concerns.
- Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
- Assisted in the development of technical documentation, facilitating better communication among team members and clients.
- Maximized equipment lifespan through diligent monitoring of usage data and proactive replacement recommendations.
Education
No Degree - Network And System Administration
DeVry University
High School Diploma -
Newton High School
Newton06-2018
Skills
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical communication
- Technical troubleshooting
- Risk management
- Process optimization
- Attention to detail
- Organizational skills
- Task prioritization
- Project planning
- Data analysis
Accomplishments
- Site-wide ERP integration.
- Highest CSAT score October, November, December of 2024. Alongside February, March, & April of 2025.
- Successful rollout of entire printer fleet that includes 43 printers.
- Rebuilt in-house software for use on systems that were transferred to Win11 25h2 due to Win10 EOL.
- Preformed various tasks above and beyond requirements. (i.e. Server installation & Maintenance, PMing many high-level tasks, gaining GCP, Nutanix, AWS certifications to assist higher-level teams with rollouts and conversions to AHV).
Timeline
EUS Specialist II
Zebra Technologies
01.2024 - Current
Network Analyst
Selective Insurance Group Inc
01.2022 - 01.2024
Advanced Test / Repair Technician
Softnetworks
03.2020 - 01.2022
Technician Specialist
Asurion
05.2017 - 02.2020
No Degree - Network And System Administration
DeVry University
High School Diploma -
Newton High School