Summary
Overview
Work History
Education
Skills
Timeline
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Jason Mardesen

Ames,IA

Summary

Strong multitasking, communication and interpersonal skills. Easily adaptable to high-pressure, dynamic situations. Proficiency helping customers with whatever assistance is necessary to meet their needs. Friendly and prompt front desk representative with good skills using phone, computer and office equipment. Hardworking professional with skills and experience in lawn care, landscaping, and manual labor. Knowledge in marketing and sales of a company through work experience and education.

Overview

9
9
years of professional experience

Work History

Front Desk Representative

Springhill Suites By Marriott
03.2021 - Current
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.

Front Desk Representative

Hampton Inn By Hilton
11.2020 - 08.2022
  • Raised guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.

Carpet Cleaner

Mad Max Carpet Cleaning
08.2018 - 08.2020
  • Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
  • Maintained a high level of professionalism while interacting with clients, addressing concerns and answering questions.
  • Streamlined carpet cleaning processes for faster completion times without compromising quality.
  • Utilized advanced equipment and techniques to effectively remove stains and restore carpets to their original condition.

Lawncare Maintenance and Landscaper

Jansy Lawn And Landscaping
03.2015 - 08.2020
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
  • Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
  • Worked with a team to maintain lawn care and create new landscapes in residential and business properties.

Education

Bachelor of Science - Marketing

Iowa State University
Ames, IA
05.2024

Skills

  • Customer Service
  • Problem Solving
  • Client Relations
  • Sales Techniques

Timeline

Front Desk Representative

Springhill Suites By Marriott
03.2021 - Current

Front Desk Representative

Hampton Inn By Hilton
11.2020 - 08.2022

Carpet Cleaner

Mad Max Carpet Cleaning
08.2018 - 08.2020

Lawncare Maintenance and Landscaper

Jansy Lawn And Landscaping
03.2015 - 08.2020

Bachelor of Science - Marketing

Iowa State University

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Jason Mardesen