JASON MARKUS
Bethel Park,PA
Summary
Knowledgeable Lease Administration Operations Manager with a solid foundation in optimizing operational processes and supervising a multi-national team. Proven track record of managing cross-functional teams to achieve KPI benchmarks.
Overview
17
17
years of professional experience
Work History
Operations Manager
Newmark Knight Frank
10.2023 - Current
- Manage a domestic and international staff, ensuring compliance with company policies and procedures
- Coordinated the day-to-day operations of the team, including lease abstractions, rent payments, non-recurring payments, and internal and external inquiries
- Hire, and lead onboarding and training of new hires to fulfill business requirements
- Analyze and reporte on key performance metrics to senior management and the the client
- Develop SOP guides for all critical processes
- Empowere employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducte annual performance reviews, identifying areas for improvement and developing action plans to address them
Senior Lease Analyst
Newmark Knight Frank (NKF)
09.2019 - 10.2023
- Managed real estate data for Microsoft's cloud , including the processing of complex lease documents and the completion of detailed lease abstractions.
- Produced standard property reports, ad hoc reports, and performed research related to client requests.
- Lead weekly stakeholder meetings, presented updates, raised issues, and proposed solutions
- Validated lease abstracts and entries generated by the lease abstraction team.
Senior Lease Analyst
Jones Lang LaSalle (JLL)
04.2014 - 08.2019
- Joined JLL in April 2014 as a Lease Analyst, earned the position of Senior Lease Analyst in March 2016 based on performance excellence in the previous role
- Abstracted and audited customer leasing records, making customer deliverables more accessible, guiding key client initiatives
- Analyzed monthly rental variances and significant non-recurring products and conveyed patterns to clients
- Performed rent variance analysis and handled rent payment processing
- Regulated billing and collection of third-party payment of subtenant accounts
- Analyzed operating expense (CAM) reconciliations for consistency and conformity to lease terms while drafting periodic and ad hoc reports and different data points
- Represented the company on many onsite visits to clients
- Earned three VIP Awards for exhibiting exceptional work and sustained performance
Lease Analyst
Crown Castle International Corporation
10.2007 - 04.2014
- Worked within existing financial structures to strengthen the reporting, budgeting, and forecasting capabilities of the company
- Reconciled GLs and sub-ledgers to ensure the accounts' consistency while identifying the cause of the variations in the reports and making the required changes
- Checked numerous monthly reports for accuracy and data quality and defined areas for enhancing financial reporting reliability and effectiveness
- Wrote a summary of affidavits and developed a variety of training presentations using Microsoft PowerPoint
Education
Bachelor of Science - Finance
Robert Morris University
Pittsburgh, PASkills
- Lease Administration
- Policies and procedures implementation
- Due Diligence
- Rent Variance Analysis
- Financial Reporting
- Customer Satisfaction
- Performance monitoring
- Employee relations and conflict resolution
References
Available Upon Request
Timeline
Operations Manager
Newmark Knight Frank
10.2023 - Current
Senior Lease Analyst
Newmark Knight Frank (NKF)
09.2019 - 10.2023
Senior Lease Analyst
Jones Lang LaSalle (JLL)
04.2014 - 08.2019
Lease Analyst
Crown Castle International Corporation
10.2007 - 04.2014
Bachelor of Science - Finance
Robert Morris University
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