Jason Martin
Minneapolis,MN
Summary
Dependable PC Technician with more than 7 years of helpdesk experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
PC Technician
Cokem International, Jason Martin
Shakopee, MN
10.2016 - Current
- Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability
- Monitored, tracked and documented service support activity to assist future problem resolution
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Installed computers and other devices individually and across networks, testing connections to support proper functioning
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products
- Communicated with ticket submitters, notified appropriate personnel of equipment malfunctions, and provided timeframes for potential remedial measures
- Provided technical assistance over phone or in person when needed.
- Configured new employee work stations consisting of hardware, software and peripheral devices
- Provided technical support to users via telephone or remote access
- Served as network administrator by creating accounts and managing permissions for users.
- Tracked service requests through a ticketing system
- Provided technical support for MS Teams and Microsoft software
- Provided technical support for VPN and Mobile Devices
- Used Microsoft SCCM/MECM to remote into computers
- Used Software Center to update computer
PC Technician
Target
Minneapolis, MN
01.2016 - 03.2016
- Assessed customer needs to determine best solutions for computer problems.
- Provided remote support to customers using a variety of remote access tools.
- Resolved printer-related issues by troubleshooting both the printer itself and associated connections.
- Provided technical assistance over phone or in person when needed.
Education
Associate Of Science - Network And System Administration
Rasmussen College
Minneapolis, MN03.2013
Associate Of Science - Residential
Hennepin Technical College
06.2001
Skills
- Troubleshooting and Diagnostics
- System Upgrades
- Issue Diagnosis and Resolution
- Attention to Detail
- Remote Support
- Help Desk Support
- Teamwork and Collaboration
- Education And Training
- Software Installation
- Customer Service
- Relationship Building
- Work Integrity
- Help Desk Assistance
Timeline
PC Technician
Cokem International, Jason Martin
10.2016 - Current
PC Technician
Target
01.2016 - 03.2016
Associate Of Science - Network And System Administration
Rasmussen College
Associate Of Science - Residential
Hennepin Technical College
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