Jason Marusic
Solon,Ohio
Summary
Versatile, customer-focused Sales and Technical Service Specialist with over 10 years of experience delivering consultative sales, technical support, and exceptional client experiences. Proven track record of combining deep technical knowledge with strong interpersonal skills to translate complex client needs into tailored solutions, drive revenue, and build lasting customer relationships. Skilled in client relationship management, generating estimates and proposals, active listening, and resolving high-volume technical and service inquiries with high customer satisfaction.
Overview
16
16
years of professional experience
Work History
PLUMBING TECHNICIAN / TECHNICAL FIELD SERVICE SPECIALIST
CLE Plumbing Sewer and Drain / Litts Plumbing Design and Remodeling
11.2020 - Current
- Deliver direct consultative customer service, evaluating client requirements and explaining complex technical diagnostics, repair options, and system upgrades in clear, professional terms.
- Generate detailed service estimates, pricing proposals, and invoices on-site using digital platforms, closing sales for necessary repairs and performance enhancements.
- Manage end-to-end customer relationships during field visits, ensuring high levels of client satisfaction, trust, and repeat business.
- Perform root-cause diagnostics and technical troubleshooting on residential, commercial, and light industrial systems, tailoring solutions to match customer needs.
- Work independently in dynamic field environments, managing daily service scheduling, project priorities, and customer communication.
TECHNICAL SALES & CUSTOMER SUPPORT SPECIALIST
SuperTrapp Industries / PMAS
09.2018 - 09.2019
- Managed high-volume customer inquiries via phone, email, and digital platforms, delivering high-touch support and product recommendations based on individual client needs.
- Diagnosed customer application issues and cross-sold optimized system components to drive satisfaction and revenue.
- Developed and delivered engaging product education strategies to assist customers with selection, installation considerations, and compatibility.
- Maintained prompt, professional communication to resolve technical inquiries efficiently while building long-term customer loyalty.
SALES & RELATIONS CONSULTANT
Porsche of Beachwood / Toyota of Bedford
07.2017 - 09.2018
- Executed consultative sales processes, actively listening to customer specifications to match them with ideal purchasing and system options and create certain solutions that fit their needs and wants
- Articulated high-end product features, performance capabilities, and value propositions clearly to prospective buyers. While also creating finance solutions to satisfy there wants
- Proactively managed client relationships, pipeline follow-ups, and post-sale touch points to maximize client retention and referral opportunities.
TECHNICAL SALES & CUSTOMER SUPPORT
ECS Tuning
02.2011 - 06.2017
- Provided expert technical guidance and product support for specialized automotive performance systems over a 6-year period.
- Guided clients through system compatibility, custom build requirements, and installation considerations to drive accurate purchasing decisions.
- Maintained deep, up-to-date product knowledge to troubleshoot issues and recommend comprehensive product packages.
Education
High School Diploma -
Solon High School
Solon, OH05.2004
Skills
- Sales & Account Management: Consultative Selling, Estimate & Proposal Generation, Solution Recommendation, Relationship Building, Customer Retention
- Customer Service & Support: Client Relationship Management, Technical Advisory, Conflict Resolution, High-Volume Communication, Product Education
- Operations & Technical: CRM & Microsoft Office, Technical Diagnostics, Root Cause Analysis, Problem Solving, Independent Field Work
Timeline
PLUMBING TECHNICIAN / TECHNICAL FIELD SERVICE SPECIALIST
CLE Plumbing Sewer and Drain / Litts Plumbing Design and Remodeling
11.2020 - Current
TECHNICAL SALES & CUSTOMER SUPPORT SPECIALIST
SuperTrapp Industries / PMAS
09.2018 - 09.2019
SALES & RELATIONS CONSULTANT
Porsche of Beachwood / Toyota of Bedford
07.2017 - 09.2018
TECHNICAL SALES & CUSTOMER SUPPORT
ECS Tuning
02.2011 - 06.2017
High School Diploma -
Solon High School