Professional Summary
Overview
Work History
Education
Skills
Timeline

Jason Mathieu

Comcast
South Elgin,IL
18
years of professional experience

Dedicated technician with expertise in installation and repair. Strong focus on customer service and collaboration, with a proven track record of enhancing operational efficiency and training team members.

Work History

UN-Service Technician

18 Years 4 Months
Comcast | 04.2008 - Current
  • Installed advanced telecommunications equipment, ensuring optimal performance and adherence to company standards.
  • Diagnosed and repaired cable service issues, enhancing customer satisfaction and operational efficiency.
  • Trained new technicians on installation protocols and troubleshooting techniques to elevate service quality.
  • Managed inventory of tools and replacement parts, ensuring availability for timely repairs and installations.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Collaborated with team members to improve service delivery processes, reducing downtime for customers.

Education

High School Diploma

St.Charles East High School | Saint Charles, IL | 06-2008

Skills

Equipment installation
Preventive maintenance
Detail orientation
Field Equipment Operation
Punctual and reliable
Troubleshooting skills
Customer support
Independent work

Timeline

UN-Service Technician

Comcast
04.2008 - CurrentRead More

St.Charles East High School

High School Diploma
Read More
Jason Mathieu