Dedicated technician with expertise in installation and repair. Strong focus on customer service and collaboration, with a proven track record of enhancing operational efficiency and training team members.
Work History
UN-Service Technician
18 Years 4 Months
Comcast | 04.2008 - Current
Installed advanced telecommunications equipment, ensuring optimal performance and adherence to company standards.
Diagnosed and repaired cable service issues, enhancing customer satisfaction and operational efficiency.
Trained new technicians on installation protocols and troubleshooting techniques to elevate service quality.
Managed inventory of tools and replacement parts, ensuring availability for timely repairs and installations.
Explained diagnostic findings to customers and outlined repair or service options.
Collaborated with team members to improve service delivery processes, reducing downtime for customers.
Education
High School Diploma
St.Charles East High School | Saint Charles, IL | 06-2008