Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jason Mayes

Jason Mayes

Niagara Falls,NY

Summary

Adept at fostering member satisfaction and streamlining operations, my tenure at Sam’s Club honed my customer service and problem-solving skills. With a background in maintaining high cleanliness standards and enhancing team efficiency, I excel in fast-paced environments, evidenced by a significant reduction in member wait times. Certified in CPR and medicine, my reliability and attention to detail stand out.

Overview

12
12
years of professional experience

Work History

Members Assist

Sam’s Club
Niagara Falls, NY
04.2024 - Current
  • Delivered knowledgeable guidance on organizational policies and procedures to both new and existing members.
  • Served as a key point of contact between members and staff, facilitating open communication channels for constructive feedback resolution.
  • Contributed to a welcoming environment for all members by maintaining clean facilities and well-stocked amenities at all times.
  • Provided timely assistance to staff during high-traffic periods, ensuring smooth operations and member satisfaction.
  • Developed strong relationships with fellow team members, fostering a collaborative work environment that prioritized excellent member care.
  • Streamlined administrative tasks for efficient member processing, reducing wait times during peak hours.

DSP

Empower
Niagara Falls, NY
07.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Janitorial Supervisor

McDonald's
Niagara Falls, NY
06.2022 - 11.2023
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.

EVS Attendant

Seneca Niagara Resort & Casino
Niagara Falls, NY
11.2019 - 01.2020
  • Implemented waste management strategies that included sorting recyclables and properly disposing of hazardous materials according to established guidelines.
  • Assisted in training new EVS Attendants on best practices for maintaining a clean and sanitary environment.
  • Conducted routine inspections of assigned areas to identify potential hazards and proactively address any issues before they escalated.
  • Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
  • Reduced the spread of illness with diligent attention to detail in high-touch point areas, such as door handles, light switches, and railings.
  • Moved furniture and other objects to perform adequate cleaning.

Members Assist

Sam’s Club
Niagara Falls, NY
12.2016 - 08.2018

Assist members with carrying items loaded onto their vehicles

Assistance with gathering shopping carts off the lot with a positive and passing attitude

Shoppers Assistant

Tops Friendly Markets
Niagara Falls, NY
08.2012 - 08.2013
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

Niagara Falls High School
Niagara Falls, NY
06.2008

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Understanding Customer Needs
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Customer Relations

Medicine certification

CPR certification

Accomplishments

I have Ben selected associate of the month at Sam’s club 3 times

Timeline

Members Assist

Sam’s Club
04.2024 - Current

DSP

Empower
07.2023 - 04.2024

Janitorial Supervisor

McDonald's
06.2022 - 11.2023

EVS Attendant

Seneca Niagara Resort & Casino
11.2019 - 01.2020

Members Assist

Sam’s Club
12.2016 - 08.2018

Shoppers Assistant

Tops Friendly Markets
08.2012 - 08.2013

Niagara Falls High School

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Jason Mayes