Kate McCollum

After passing the Missouri Property and Casualty Exam I became the first point of contact for the Centralia office. I provided customer relations such as listening to and responding to customer and prospective client inquiries, providing appropriate responses, needs based sales, and explaining and / or changing service policies. Setup and attended multiple community events to explain and market our services.

Deep cleaning and weekly upkeep of homes and offices to the satisfaction of clients. I have cultivated relationships and maintained a list of clients for over 2 years.

Sucessfully managed a team of 12 in providing seamless day-to-day operations by deploying in-depth knowledge of food safety, POS processing, and scheduling, all while ensuring customer satisfaction.

Provided a variety of hair and nail services, including, straightening, coloring, balayage, foiling, special occasion, cutting, manicure, pedicure, and skincare. Cross-selling multiple product brands, resulting in 23% monthly sales increase.

Education, Marketing and Sales for Surface Hair International – formerly known as Grund Haircare. Daily responsibilities included securing and retaining relationships with schools and salons throughout the Kansas City region. Providing Product education, hands on cutting, styling and business training to area salons.