Jason Moore

• Lead, coach and motivate over 10 store employees to deliver legendary employee and customer experiences while achieving shareholder value through sales management
• Hold ongoing training, performance management, and talent development
• Responsible for overall performance of the store through sales, service, and management of the store leadership team
• Manage all store operations, ensure security for audit procedures are being followed by implementing plans to manage procedural violations
• Fostered relationships with business partners throughout the bank in areas including Treasury Management, TD Securities, Human Resources, Commercial Lending, Small Business Lending and TD Wealth
• LEI leader and WOW! Patrol coordinator for the Midtown Region
• Participated in the 2017 Pulse committee for the NYC market
• People Lead for Morris/Essex Region 2020-Present
• NMLS ID: 661229
• NJ State Notary

Committees:

• New Jersey Pride Chamber of Commerce – Ambassador Chair 2020 - 2024

• Lead, coach and motivate over 10 store employees to deliver legendary employee and customer experiences while achieving shareholder value through sales management
• Hold ongoing training, performance management, and talent development
• Responsible for overall performance of the store through sales, service, and management of the store leadership team
• Manage all store operations, ensure security for audit procedures are being followed by implementing plans to manage procedural violations
• Fostered relationships with business partners throughout the bank in areas including: Treasury Management, TD Securities, TD Ameritrade, Human Resources, Commercial Lending, Small Business Lending and TD Wealth
• LEI leader and WOW! Patrol coordinator for the Midtown Region
• Participated in the 2017 Pulse committee for the NYC market.
• NMLS ID: 661229

Committees:

• TD Bank Metro NY LGBTQ+ BRG, - Co-Lead 2018-2020
• National Gay and Lesbian Chamber of Commerce, NY – Ambassador 2016 - 2019

• Oversees sales and service; expense, operations, and credit controls; community leadership; human resource management; and meeting financial and compliance standards of the Grand Central Branch
• Deepen the existing relationships and deliver exceptional customer experience
• Responsible for business related activities
• Develop and maintain profitable partnerships with other lines of business
• Responsible for developing short and long term strategic planning goals for assigned area
• Develop an efficient sales team through consistent coaching and behaviors.
• NMLS ID: 661229

Committees:

• Corporate LGBT - Pride Employee Networking Group – Visibility Chair
• Metro NYC LGBT - Pride Employee Networking Group – Membership Chair

• Leads all Market employees, as well as home financial center in establishing an environment that achieves all sales and service performance objectives, facilitates teamwork and retains the best employees
• Serves as a leader by exhibiting professionalism, promoting service awareness, being operationally sound and possessing strong leadership and teamwork skills
• Develops specific strategies and monitors progress to meet and exceed goals and objectives
• Coaches and teaches all Financial Center Employees to deliver exceptional service to our customers and to ensure they each team member is effective in their role
• Directly manages all Human Resources processes for all direct reports and oversees HR processes for home center teller team appraisals, disciplinary actions, while partnering with Financial Center Managers to develop individual development plan, career development training, interviews, etc
• Functions as the focal point of contact for customers by greeting, assessing needs, directing to appropriate financial center personnel and performing service transactions where appropriate
• Also serves as focal point for Market Financial Center Managers & Teller Managers for guidance with issues and procedures
• Oversees daily financial center staffing to enhance customer service levels
• Serve as empowered decision maker and escalation point for all service and operational issues
• Ensure Financial Center teams know and are focused on high value customers to improve their overall banking experience and retain and grow their business
• Make proactive calls to high value customers and identify potential opportunities for growth of customer relationship
• Works with all financial center employees to share team results to determine areas for improvement and to develop action plans and tactics
• Works very closely with District Manager and Community Bank President to ensure Market is on target for all Goals, Both service and Sales related
• Opened Denovo Branch in Time Square.

Committees:

• GALEA/PRIDE, Employee Network Group – Chairman, NY Metro
• North East Diversity Council – Member

• Assist the Banking Center Manager in day to day procedures of the Banking Center
• Supervisor of Banking Center operations and driving sales goals for the Banking Center and coaching and developing the team as needed
• Lead the Banking Center in Customer Service and interactions with customers and prospective clients, while performing other basic bank functions.

• Assists the Store Manager in supervising all aspects of the store, including Sales, operating margin, customer service, loss prevention, human resources, merchandising, employee relations, training, while performing basic associate duties
• Responsible for Men’s department focusing on all Sales, Merchandising as well as Staffing, training and Hiring
• Assisted with the opening of two new locations in the New York City Market.

• Assists the Store Manager in supervising all aspects of the store, including operating margin, customer service, loss prevention, human resources, merchandising, employee relations, training, while performing basic associate duties.

• Assists the Store Manager in supervising all aspects of the store, including operating margin, customer service, loss prevention, human resources, merchandising, employee relations, training, while performing basic associate duties.
• Served as HR Manager conducting all Hiring, onboarding & Training of new employees
• Served as Men’s Department Merchandiser ensuring floor sets are completed and department is at corporate standards at all times.