Jason Mundine
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Service Technician
Beasleys Tire
San Antonio, Texas
08.2022 - 12.2023
- Replaced worn tires with new ones of the same size and type.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Balanced wheels using electronic machines to ensure even tire wear.
Parts Sales Manager
Auto Zone Auto Parts
San Antonio, TX
10.2014 - 10.2017
- Maintained accurate inventory records and monitored stock levels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Help Desk Technician
Alamo Community College District
San Antonio, TX
05.2007 - 12.2013
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
Education
Associate of Applied Science - Network Technician
Palo Alto College
San Antonio, TX05-2012
High School Diploma -
East Central High School
San Antonio, TX05-2000
Skills
- Quality Assurance
- Equipment Troubleshooting
- Work Documentation
- Regulatory Compliance
Accomplishments
- WITTJDR
- Extra Miler
Languages
English
Professional
Spanish
Limited
Affiliations
- Photography
References
References available upon request.
Timeline
Service Technician
Beasleys Tire
08.2022 - 12.2023
Parts Sales Manager
Auto Zone Auto Parts
10.2014 - 10.2017
Help Desk Technician
Alamo Community College District
05.2007 - 12.2013
Associate of Applied Science - Network Technician
Palo Alto College
High School Diploma -
East Central High School
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