Jason Neckel
544 Bantry Ave ,ID
Summary
Dynamic restaurant professional with a proven track record at Black Angus, excelling in customer service and complaint resolution. Skilled in enhancing guest experiences through effective order taking and food safety awareness. Recognized for training new staff and improving team performance in high-pressure environments, ensuring satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Restaurant Waiter
Blue Room
01.2020 - 02.2024
- Provided attentive service to guests, ensuring satisfaction throughout dining experience.
- Assisted in menu knowledge, enhancing guest ordering decisions and overall dining enjoyment.
- Maintained cleanliness of tables and dining area, upholding restaurant standards for hygiene and presentation.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new waitstaff on service protocols, fostering a cohesive team environment and consistent guest experiences.
Restaurant Waiter/manager
Black Angus
05.2010 - 01.2020
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new team members on service protocols and menu knowledge.
- Resolved customer complaints promptly, enhancing dining experience and loyalty.
- Oversaw daily operations during peak hours, improving workflow and team performance.
Education
High School Diploma - General Studies
Santana High School
Santee, CA06.1998
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Food safety awareness
- Upselling techniques
- Complaint resolution
- Food service delivery
Timeline
Restaurant Waiter
Blue Room
01.2020 - 02.2024
Restaurant Waiter/manager
Black Angus
05.2010 - 01.2020
High School Diploma - General Studies
Santana High School