Dynamic professional with a strong work ethic and excellent communication skills, experienced in leading teams at Echo Global Logistics. Proven track record in enhancing customer satisfaction and reliability and service. Adept at managing multiple tasks while fostering teamwork and training new staff for operational excellence.
Have successfully tracked and been accountable for multiple books of business here at ECHO
Been responsible for the training of new OPS reps
Currently leading a team to improve our service and relationship with our biggest customer at ECHO
Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
Managed the yard and spotter for 3 Kraft foods facilities in Aurora, IL.
Driver
Drove and dispatched in the Chicagoland and DFW Texas area