Jason Nicholson
Pahrump
Summary
Experienced customer driven CXM with exceptional experience leading teams ,delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Highly skilled in teaching, motivating and inspiring. Quick thinking practical problem solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
The Home Depot
08.2015 - Current
- Perform Opening, Closing and MOD activities as well as other whole store focus responsibilities
- Communicate messages, priorities, and tasks to all associates. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up.
- ensure that ZMA/RTV/On-hand approvals are being completed.
- perimeter drive ensuring appearance standards are met,note anything that needs attention.
- Drive customer service and associate engagement
- Recognize great customer service behaviors,Develop and mentor, inspire others and celebrate wins.
- Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
- communicate Home Depot objectives to associates and motivate them to achieve established goals.
- walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards.
- Monitor customer flow through checkouts and take action to ensure customers are receiving fast and friendly service.
- Established strong relationships with key clients, leading to increased repeat business and referrals.
- Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
- ensure associates are working safely throughout the store.
Garden Supervisor
The Home Depot
05.2022 - Current
- Collaborated with vendors to create strong relationships to help the department thrive
- 2022 Garden Gold cup winner (Team/store)
- on new garden designs or renovation projects to maximize aesthetic appeal and functionality.
- Monitored weather conditions to make timely decisions regarding watering schedules or other necessary adjustments in maintenance routines.
Plumbing Supervisor
The Home Depot
01.2019 - Current
- Developed ways to mitigate shrink in the department.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Flooring Supervisor
The Home Depot
05.2018 - Current
- Monitored entrances and exits to promote store safety, security and minimize merchandise loss.
- Developed customized solutions for unique flooring design requests or challenging installation scenarios, maintaining high customer service levels.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Appliance Supervisor
The Home Depot
05.2017 - Current
- Trained new associates in proper appliance handling, safety procedures, and company policies.
- Assisted customers in selecting the most suitable appliances based on their specific needs and preferences.
- Established performance metrics for staff evaluations, driving continuous improvement of employee skills.
- Coordinated with vendors to secure competitive pricing and favorable terms for high-quality appliances.
Millwork Supervisor
The Home Depot
11.2017 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Trained and develop associates.
- Built strong client relationships through consistent communication and effective problem solving.
- Resolved personnel issues quickly and professionally, maintaining a positive work atmosphere conducive to high performance levels.
Sales Specialist
The Home Depot
12.2015 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Ranked top associate in sales and measures in the region.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
DOOR MONITOR ASSOCIATE
The Home Depot
01.2015 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Drove Home depot services constant to maximize pipeline and profitability.
Pro/ Paint/ Hardware /Buiding /lumber Supervisor
The Home Depot
01.2023 - Current
- Drove Pro+Paint business, collab with vendors and contractors to maximize company profits.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored workflow to improve employee time management and increase productivity.
- collab with service desk to ensure customer deliveries were properly picked with accuracy and quality.
- Train,develop,inspire and celebrate associates and team leaders.
Education
High School Diploma -
Pahrump Val
Pahrump Valey01.2015
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Communicates effectively
- customer focus
- develops talent
- drives engagement
- manages conflict
- drives results
- inspires others
- manages difficult situations
- speaks beyond what is required
Timeline
Pro/ Paint/ Hardware /Buiding /lumber Supervisor
The Home Depot
01.2023 - Current
Garden Supervisor
The Home Depot
05.2022 - Current
Plumbing Supervisor
The Home Depot
01.2019 - Current
Flooring Supervisor
The Home Depot
05.2018 - Current
Millwork Supervisor
The Home Depot
11.2017 - Current
Appliance Supervisor
The Home Depot
05.2017 - Current
Sales Specialist
The Home Depot
12.2015 - Current
Customer Experience Manager
The Home Depot
08.2015 - Current
DOOR MONITOR ASSOCIATE
The Home Depot
01.2015 - Current
High School Diploma -
Pahrump Val