Jason Nsuami
Elmwood,LA
Summary
Highly motivated and ambitious professional eager to advance to the next level in my career. Adept at communicating with clients to address issues efficiently and ensure timely completion of tasks. Proficient in risk assessment and strategy development. Skilled in troubleshooting and conducting diagnostic tests on TVs and computers. Combines 4 years of IT and customer service experience with a strong passion for technology and communication. Seeking a challenging role to leverage skills and contribute to enhancing company productivity.
Overview
7
7
years of professional experience
Work History
Business Analyst
Inmar Intelligence
Elmwood, LA
01.2025 - Current
- Analytical:
- Analyzing unapplied cash categories to identify exceptions or unusual items
- Making general ledger adjustments to properly classify transactions
- Identifying transactions for rebilling
- Identifying transaction fees/contractual adjustments
- Researching adjustments made by third parties
- Resolving transaction posting discrepancies and file transmission issues
- Developing processes and procedures to maintain and monitor unapplied cash balances at acceptable levels
- Making recommendations for process improvements and product/service enhancements
- Preparing and analyzing weekly and monthly client reports in accordance with GAAP
- Administrative:
- Developing and testing rules for client data (pre-process functions)
- Establishing and maintaining client master file data, accounting calendars, payment association rules, payment application rules
- Assisting with the development, documentation, testing and analysis of new services
- Balancing to client lockbox(s), general ledger, and POS systems
- Maintaining tracking log for client requests/outstanding deliverables
- Assisting with preparation of client business review materials
- Drafting correspondence and procedural guidelines to instruct clients regarding Inmar’s processes, policies, and procedures.
- Maintaining HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication.
- Entering Salesforce cases for client inquires
- Informing team members and management on client cases, successes, and current inquiries
- Assisting client auditors in understanding Inmar’s reconciliation system and reports
- Influence:
- Serving as the primary point of contact for client inquiries regarding cash and claims posting
- Training clients on Inmar’s reconciliation system
- Discussing operational issues with clients and making recommendations for products and services to meet Client needs
- Assisting clients with interpreting information
- Recommending and implementing best practices for transaction processing such as business rules, tolerance settings, transaction tagging
- Perform special projects and other duties as assigned by management
A/R Administrator, PFM
Inmar Intelligence
Laplace, LA
05.2023 - 12.2024
- Provided reconciliation support to assigned clients under the general supervision of the Operations Supervisor.
- Conducted in-depth research and promptly resolved compliance issues, ensuring strict adherence to established deadlines.
- Maintained detailed documentation of compliance efforts, both internally and for external reporting purposes.
- Collaborated with the Payer Relations Team and utilized online portals to research and obtain missing remittances, while also liaising with carriers for paper forms.
- Investigated and resolved payment batch exceptions and discrepancies, ensuring accurate records of unapplied cash.
- Proficiently processed remittances and applied payment records with a high level of accuracy.
- Expertly associated open checks with available payment batches, streamlining the payment reconciliation process.
- Accurately recorded and entered deposits into the system for assigned clients, ensuring financial integrity.
- Adhered to HIPAA policies and company guidelines, maintaining strict confidentiality and data security.
- Proficient in using Google Office Suite, Microsoft Office Suite, and performing 10 Key Manual Entry tasks.
- Demonstrated effective communication skills in written, oral, and visual formats, ensuring clear and concise understanding of compliance-related matters.
- Utilized strong problem-solving abilities to gather, analyze, and evaluate information, generating effective solutions to complex challenges.
Student
Data Science
LaPlace, Louisiana
12.2022 - 05.2023
- Create database instances on the cloud
- Use string patterns and ranges to search data and sort and group data in result sets. I also compose nested queries and execute select statements to access data from multiple tables.
- Create tables, load data, query data using SQL, and analyze data using Python.
- Build queries with advanced SQL techniques like views, transactions, stored procedures and joins.
- I analyze the census, crime, and school data for a given neighborhood or district and identify causes that impact the enrollment, safety, health, environment ratings of schools.
Inside Sales Representative/Cashier
Burlington
Kenner, LA
05.2022 - 05.2023
- Enforced and upheld company policies, procedures, and security standards to maintain the utmost cleanliness, safety, and operational efficiency of office spaces and equipment.
- Ensured seamless functionality of technology systems and promptly resolved technical issues, offering detailed write-ups for further analysis and resolution.
- Fostered collaboration with cross-functional departments, such as marketing and project management, to contribute valuable insights towards the development of innovative ideas, initiatives, products, and services.
- Exercised effective leadership and supervision over a team of 5 employees, resulting in a remarkable 25% increase in team efficiency.
- Leveraged exceptional customer service skills to enhance customer satisfaction, consequently driving consistent annual sales growth of 10%.
- Provided comprehensive customer service support and actively engaged in training new team members on a monthly basis.
Ordinary Seaman
Crowley Maritime
Long Beach, California
08.2021 - 09.2021
- Conducted thorough diagnostic tests on electronic systems in the crew room to ensure their proper functioning and promptly identified and resolved any potential issues.
- Expertly performed maintenance checks on engines and rudders in the engine department, optimizing their performance and ensuring smooth operations.
- Demonstrated strong organizational skills by efficiently maintaining and arranging ship's compartments, streamlining processes and enabling easy access to necessary items.
- Assumed responsibility for documenting the inventory of supplies and equipment on the vessel, meticulously maintaining accurate records.
- Regularly monitored oil levels and equipment performance, skillfully performing oiling and lubrication to ensure the seamless functioning of machinery.
- Demonstrated effective communication and coordination skills by creating well-structured agendas and communication materials for team meetings, fostering efficient teamwork and collaboration within the organization.
- Assisted in payroll processing for crew members via Microsoft Excel spreadsheets and managing time-clock inputs.
Unlicensed Apprentice
Paul Hall Center for Maritime Training
Piney Point, Maryland
04.2021 - 08.2021
- Demonstrated strong leadership abilities by effectively overseeing and managing a team of 11 classmates, leading to a remarkable 15% increase in crew efficiency.
- Cultivated relationships with 18 new members while providing career development support to 11 existing classmates, contributing to a positive and supportive team environment.
- Proactively maintained and updated a leadership resume, continuously improving management skills through active participation in diverse management trainings.
- Proficiently handled data entry tasks using Microsoft Office, ensuring the accuracy and organization of crucial information.
- Prepared comprehensive weekly reports for campus leaders, incorporating charts, timestamps, and classmate reviews to deliver key information effectively and concisely.
Inside Sales Representative/Cashier
Burlington
Kenner, Louisiana
08.2019 - 04.2021
- Collaborated with diverse departments across the company, including marketing and project management, to contribute valuable insights and ideas towards the development of new initiatives, products, and services.
- Showcased exceptional customer service skills, resulting in high levels of customer satisfaction and achieving an average annual sales increase of 5%.
- Effectively communicated return and exchange policies to customers, ensuring strict adherence and facilitating smooth transactions for refunds or replacement with alternative items.
- Proficiently operated the cash register, following established POS system processes and procedures, to accurately process sales transactions, provide correct change, and issue receipts.
- Provided assistance to customers with their purchases, locating items, and enrolling in rewards programs to elevate their shopping experience.
- Utilized detailed questioning techniques to identify customer needs and offer appropriate product recommendations to meet their specific requirements.
Education
Some College (No Degree) - Business Administration
Loyola University New Orleans
New Orleans, LouisianaComputer Science
Louisiana State University
Baton Rouge, LouisianaSkills
- Customer service, Computer literacy, Time management, English, Leadership, Documentation review, Retail sales, Computer skills, Presentation skills, Sales, Software troubleshooting, Microsoft office, Windows, Analysis skills, Maintenance, MS Excel and MS Word, AS/400
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Business Analyst
Inmar Intelligence
01.2025 - Current
A/R Administrator, PFM
Inmar Intelligence
05.2023 - 12.2024
Student
Data Science
12.2022 - 05.2023
Inside Sales Representative/Cashier
Burlington
05.2022 - 05.2023
Ordinary Seaman
Crowley Maritime
08.2021 - 09.2021
Unlicensed Apprentice
Paul Hall Center for Maritime Training
04.2021 - 08.2021
Inside Sales Representative/Cashier
Burlington
08.2019 - 04.2021
Some College (No Degree) - Business Administration
Loyola University New Orleans
Computer Science
Louisiana State University