Jason Ocampo

•Managed daily operations and supervised service technicians

• Oversaw scheduling, dispatching, and customer satisfaction

• Responded to emergency service requests and coordinated with contractors

• Ensured quality control and compliance with company standards

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
• Coordinated with emergency services, ensuring timely support during critical situations.
• Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
• Evaluated and adjusted over 15-20 routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Provided customers with information on products and services.
• Answered phone calls and responded to customer emails.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Tracked and monitored vehicle performance and maintenance.
• Managed customer accounts and invoicing.
• Utilized customer feedback to improve customer service.

Dispatched 45+ service technicians throughout Southern California

• Handled high-volume incoming calls and scheduled appointments

• Supervised a team of 15 employees

• Managed collections and coordinated in-house financing for customers

• Resolved customer complaints and ensured service quality

• Handled high call volume and dispatched 20+ technicians daily
• Provided top-tier customer service and conflict resolutions.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

•Dispatched drivers and created efficient daily routes

• Managed customer expectations and handled service-related issues