JASON OKPEGBUE
Dallas,TX
Summary
Product Manager/Owner with over 7+ years of expertise driving impactful digital and physical product solutions across the automotive, tech and consulting sectors. I specialize in bridging business goals with technical execution, leading initiatives from ideation to production with a customer-first mindset.
Overview
6
6
years of professional experience
Work History
Product Manager
Upward Health
10.2025 - 01.2026
- Managed end-to-end product delivery for a tech-enabled healthcare firm supporting vulnerable patient populations across multiple states.
- Oversaw Salesforce Health Cloud as core CRM platform, enabling Person Accounts, Payer structures, Care Plans, and Care Teams to serve Medicaid, Medicare, and dual-eligible members.
- Owned roadmap, backlog, and user acceptance testing across clinical and administrative workflows including Assessments, Care Plan templates, and visit documentation.
- Partnered with clinicians, care coordinators, and leadership to translate field needs into epics, user stories, and enhancements in Salesforce.
- Configured and validated automation using Flows, Assignment Rules, and Record Types to streamline onboarding, referral intake, and utilization management.
- Collaborated with engineering to integrate external data sources via APIs and middleware, ensuring member eligibility, payer updates, and service delivery information synced reliably.
- Delivered iterative releases into Dev, QA, and Production with testing cycles, release notes, stakeholder training, and post-launch monitoring.
- Established governance around permission sets, security, and role-based access to protect patient data (HIPAA-aligned).
Senior Product Owner
Thor Industries
01.2025 - 06.2025
- Led product development from ideation to production for Harbinger and HV1 initiatives, driving strategic planning, stakeholder alignment, and execution for web and mobile solutions.
- Created and managed demand management tickets, collaborating with offshore solution architects to prioritize features based on business value and technical feasibility.
- Owned and managed the product backlog, ensuring continuous refinement, grooming, and alignment with sprint planning to deliver high-impact features on schedule.
- Served as the voice of the customer by conducting market research, synthesizing user feedback, and translating insights into actionable product improvements.
- Partnered with UI/UX designers to review and enhance Figma prototypes, ensuring intuitive user experiences across mobile apps and in-store display screens.
- Collaborated with Marketing and Revenue teams to support lead generation, campaign execution, and pipeline acceleration through CRM-driven insights
- Owned and enhanced Salesforce workflows, dashboards, and reporting to improve pipeline visibility, forecasting accuracy, and deal progression tracking
- Acted as a bridge between business, marketing, and technical teams to ensure CRM data integrity and alignment with revenue goals
Product Owner
Amazon Echo
06.2022 - 06.2023
- Developed comprehensive product strategies and roadmaps, aligning business objectives with customer needs and market trends to drive product success.
- Led product discovery sessions to identify market opportunities, define product vision, and generate innovative ideas for digital commerce solutions.
- Collaborated with cross-functional teams, including UX designers and developers, to translate product vision into actionable plans and deliver high-quality digital experiences.
- Acted as Product Owner in Agile Scrum framework, leading sprint planning, backlog refinement, and sprint review meetings to prioritize tasks and ensure timely delivery of features.
- Managed product detail pages (PDPs) on e-commerce platforms, optimizing content and design to enhance user engagement, drive conversions, and improve overall customer experience
- Partnered closely with Marketing, Sales, and Analytics teams to align product features with go-to-market strategies, supporting funnel optimization and customer acquisition efforts
- Leveraged Salesforce and internal CRM tools to track customer engagement, surface pipeline risks, and inform prioritization of revenue-impacting initiatives
- Drove data-informed decisions by translating CRM insights into product roadmap inputs, improving visibility into conversion trends and customer adoption
- Coordinated cross-team launches ensuring kiosk content, PDP updates, and e-commerce messaging were synchronized for promotions, new releases, and device updates.
Product Owner
PwC
09.2021 - 06.2022
- Led Salesforce implementation projects from initiation to completion, collaborating with cross-functional teams to gather requirements, design solutions, and deliver on business objectives.
- Leveraged Salesforce reporting and analytics tools to generate insights and inform decision-making, empowering clients to make data-driven strategic decisions.
- Facilitated meetings and workshops by collaborating with stakeholders to ensure stakeholder demands and communication for REST APIs were met.
- Identified pain points in product journey through discovery and framing leading to the development of efficient solutions, reducing support tickets by 3.5%.
- Delivered bi-weekly updates to depict ongoing customer issues, problems with product implementation and proposed future state solutions.
- Assisted with internal training and 4 roll-out activities.
- Led delivery of Salesforce-connected kiosks and digital touchpoint capabilities, ensuring CRM data flowed to external-facing tools used in service centers and client locations.
- Drove requirement workshops focused on in-field user journeys (reps, clinicians, and intake staff) to ensure kiosk workflows aligned with enterprise rules and client data governance.
- Participated in user acceptance testing and feedback cycles for kiosk-supported applications, aligning business needs with technical designs and backend data models.
Senior Business Analyst
Docupace
02.2021 - 07.2021
- Utilized Salesforce customization tools to configure and customize CRM solutions tailored to clients' specific needs, enhancing user experience, and driving adoption.
- Acted as a liaison between stakeholders and development teams, translating business requirements into technical specifications and overseeing the implementation process.
- Implemented a new business to consumer SaaS product to enable customers.
- Created user stories and acceptance criteria to get buy-in from stakeholders.
- Validated 400+ user test cases to verify features that addressed user needs.
- Analyzed and synthesized data to define go to market strategies.
Scrum Master
Infosys
09.2019 - 06.2020
- Conducted training sessions and provided ongoing support to end-users, ensuring a smooth transition to new Salesforce functionalities, and maximizing ROI.
- Implemented best practices and optimized workflows within Salesforce to streamline business processes, improve data quality, and increase efficiency.
- Lead a cross functional team involving internal business units and to develop product from design to implementation in an agile environment.
- Assisted in defect identification, triage, and resolution, provided post deployment support and training to production staff.
- Authored and disseminated communications for release notes, system outages, maintenance, and incident response.
- Updated documentation for new features and conducted demos for stakeholders and IT team.
Skills
- JIRA, Confluence, Service Cloud, Sales Cloud, Marketing Cloud, Azure/DevOps, Visio, SQL, Tableau, Balsamiq, Figma, Miro, Python, JavaScript, Mural/Miro, MS Office (Visio), SAP, Confluence, Athena
Websites
Timeline
Product Manager
Upward Health
10.2025 - 01.2026
Senior Product Owner
Thor Industries
01.2025 - 06.2025
Product Owner
Amazon Echo
06.2022 - 06.2023
Product Owner
PwC
09.2021 - 06.2022
Senior Business Analyst
Docupace
02.2021 - 07.2021
Scrum Master
Infosys
09.2019 - 06.2020