JASON OKPEGBUE
Dallas
Summary
Product Manager/Owner with over 7+ years of expertise driving impactful digital and physical product solutions across the automotive, tech and consulting sectors. I specialize in bridging business goals with technical execution, leading initiatives from ideation to production with a customer-first mindset.
Overview
6
6
years of professional experience
Work History
Product Manager
Upward Health
10.2025 - 01.2026
- Managed end-to-end product delivery for a tech-enabled healthcare firm supporting vulnerable patient populations across multiple states.
- Oversaw Salesforce Health Cloud as core CRM platform, enabling Person Accounts, Payer structures, Care Plans, and Care Teams to serve Medicaid, Medicare, and dual-eligible members.
- Owned roadmap, backlog, and user acceptance testing across clinical and administrative workflows including Assessments, Care Plan templates, and visit documentation.
- Supported Medicaid and Medicare-focused healthcare environments by translating regulatory and operational requirements into scalable product solutions for provider management, member servicing, and payer integration workflows.
- Managed provider data operations involving NPI, TIN, taxonomy codes, provider affiliations, and payer relationships, helping improve data integrity, reduce duplicate records, and streamline provider search and directory experiences.
- Collaborated with engineering to integrate external data sources via APIs and middleware, ensuring member eligibility, payer updates, and service delivery information synced reliably.
- Delivered iterative releases into Dev, QA, and Production with testing cycles, release notes, stakeholder training, and post-launch monitoring.
- Established governance around permission sets, security, and role-based access to protect patient data (HIPAA-aligned).
- Utilized AI tools including Microsoft Microsoft Copilot and Anthropic Claude to accelerate requirements gathering, documentation creation, backlog refinement, process analysis, and stakeholder communication, improving delivery efficiency and reducing manual effort.
Senior Product Owner
Thor Industries
01.2025 - 06.2025
- Led product development from ideation to production for Harbinger and HV1 initiatives, driving strategic planning, stakeholder alignment, and execution for web and mobile solutions.
- Created and managed demand management tickets, collaborating with offshore solution architects to prioritize features based on business value and technical feasibility.
- Owned and managed the product backlog, ensuring continuous refinement, grooming, and alignment with sprint planning to deliver high-impact features on schedule.
- Served as the voice of the customer by conducting market research, synthesizing user feedback, and translating insights into actionable product improvements.
- Partnered with UI/UX designers to review and enhance Figma prototypes, ensuring intuitive user experiences across mobile apps and in-store display screens.
- Delivered interactive in-store kiosk experiences for RV dealership floors, defining UX flows and content logic to support retail customers researching Harbinger/HV1 packages.
- Partnered with hardware vendors and IT to ensure kiosk uptime, device provisioning, user authentication, and seamless content updates across distributed field locations.
- Coordinated pilot rollouts across multiple dealerships, capturing store-level telemetry, user session data, and feedback used to prioritize feature enhancements.
Product Owner
Amazon Echo
06.2022 - 06.2023
- Developed comprehensive product strategies and roadmaps, aligning business objectives with customer needs and market trends to drive product success.
- Led product discovery sessions to identify market opportunities, define product vision, and generate innovative ideas for digital commerce solutions.
- Collaborated with cross-functional teams, including UX designers and developers, to translate product vision into actionable plans and deliver high-quality digital experiences.
- Acted as Product Owner in Agile Scrum framework, leading sprint planning, backlog refinement, and sprint review meetings to prioritize tasks and ensure timely delivery of features.
- Managed product detail pages (PDPs) on e-commerce platforms, optimizing content and design to enhance user engagement, drive conversions, and improve overall customer experience.
- Implemented Minimum Viable Products (MVPs) to validate assumptions, test hypotheses, and gather feedback, resulting in iterative improvements and informed decision-making.
- Proactively addressed outages and technical issues, collaborating with engineering teams to identify root causes, implement solutions, and minimize impact on product performance and user experience.
- Supported in-store digital kiosk experiences for Echo products, collaborating with retail teams to optimize product tiles, pricing visibility, PDP navigation, and conversion funnels.
- Delivered A/B tests on kiosk UI flows to measure engagement, dwell time, and product lift, driving merchandising decisions for Amazon and retail partners.
- Coordinated cross-team launches ensuring kiosk content, PDP updates, and e-commerce messaging were synchronized for promotions, new releases, and device updates.
Product Owner
PwC
09.2021 - 06.2022
- Led Salesforce implementation projects from initiation to completion, collaborating with cross-functional teams to gather requirements, design solutions, and deliver on business objectives.
- Leveraged Salesforce reporting and analytics tools to generate insights and inform decision-making, empowering clients to make data-driven strategic decisions.
- Facilitated meetings and workshops by collaborating with stakeholders to ensure stakeholder demands and communication for REST APIs were met.
- Identified pain points in product journey through discovery and framing leading to the development of efficient solutions, reducing support tickets by 3.5%.
- Delivered bi-weekly updates to depict ongoing customer issues, problems with product implementation and proposed future state solutions.
- Assisted with internal training and 4 roll-out activities.
- Led delivery of Salesforce-connected kiosks and digital touchpoint capabilities, ensuring CRM data flowed to external-facing tools used in service centers and client locations.
- Drove requirement workshops focused on in-field user journeys (reps, clinicians, and intake staff) to ensure kiosk workflows aligned with enterprise rules and client data governance.
- Participated in user acceptance testing and feedback cycles for kiosk-supported applications, aligning business needs with technical designs and backend data models.
Senior Business Analyst
Docupace
02.2021 - 07.2021
- Utilized Salesforce customization tools to configure and customize CRM solutions tailored to clients' specific needs, enhancing user experience, and driving adoption.
- Acted as a liaison between stakeholders and development teams, translating business requirements into technical specifications and overseeing the implementation process.
- Implemented a new business to consumer SaaS product to enable customers.
- Created user stories and acceptance criteria to get buy-in from stakeholders.
- Validated 400+ user test cases to verify features that addressed user needs.
- Analyzed and synthesized data to define go to market strategies.
Scrum Master
Infosys
09.2019 - 06.2020
- Conducted training sessions and provided ongoing support to end-users, ensuring a smooth transition to new Salesforce functionalities, and maximizing ROI.
- Implemented best practices and optimized workflows within Salesforce to streamline business processes, improve data quality, and increase efficiency.
- Lead a cross functional team involving internal business units and to develop product from design to implementation in an agile environment.
- Assisted in defect identification, triage, and resolution, provided post deployment support and training to production staff.
- Authored and disseminated communications for release notes, system outages, maintenance, and incident response.
- Updated documentation for new features and conducted demos for stakeholders and IT team.
Skills
- JIRA, Confluence, Service Cloud, Sales Cloud, Marketing Cloud, Azure/DevOps, Visio, SQL, Tableau, Balsamiq, Figma, Miro, Python, JavaScript, Mural/Miro, MS Office (Visio), SAP, Confluence, Athena
Websites
Timeline
Product Manager
Upward Health
10.2025 - 01.2026
Senior Product Owner
Thor Industries
01.2025 - 06.2025
Product Owner
Amazon Echo
06.2022 - 06.2023
Product Owner
PwC
09.2021 - 06.2022
Senior Business Analyst
Docupace
02.2021 - 07.2021
Scrum Master
Infosys
09.2019 - 06.2020