Jason Ortiz
Poughkeepsie,NY
Summary
Results-driven operations supervisor with expertise in team leadership, process improvement, and employee training. Known for optimizing workflows and enhancing operational efficiency. Committed to driving team success and achieving strategic goals.
Overview
4
4
years of professional experience
Work History
omni supervisor
Bjs Wholesales Club
Wappingers Falls, New York
09.2025 - Current
- Directed team of 15 employees, overseeing daily operations to achieve operational goals.
- Supervised daily operations to ensure efficient workflow among team members.
- Supervised daily order fulfillment operations and ensured timely processing.
- Implemented workflow improvements to streamline order processing and enhance overall efficiency.
- Trained new employees on company policies and operational procedures.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Monitored employee performance and provided feedback to facilitate professional growth.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Assisted in scheduling shifts to ensure adequate coverage during peak times.
- Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
- Assisted in resolving customer inquiries to enhance service delivery standards.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Verified accuracy of loaded materials against work orders to ensure compliance.
Closing Manager
Bjs Wholesales Club
Wappingers Falls, New York
12.2024 - Current
- Managed daily closing operations and ensured accuracy of financial transactions.
- Implemented best practices for closing processes and safety protocols, ensuring operational efficiency.
- Streamlined closing shifts and duties through effective communication with team members.
- Trained and supervised staff on closing procedures and customer service standards.
- Enhanced team morale and reduced turnover by recognizing performance and reinforcing positive choices.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
Overnight Manager
Bjs Wholesales Club
Wappingers Falls, New York
04.2025 - 09.2025
- Supervised overnight operations, ensuring smooth workflow and optimizing team performance.
- Trained staff on safety protocols and operational procedures during overnight shifts.
- Assisted in scheduling staff shifts for optimal coverage during late-night operations.
- Monitored equipment functionality to prevent disruptions in service delivery.
- Managed inventory levels and organized stock for efficient product placement.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Compiled detailed reports of nightly activities for management review. summarizing nightly activities, facilitating data-driven decision-making for management.
- Maintained safe work and collaboration spaces for night employees.
Tech Lead
Target
Poughkeepsie, NY
09.2022 - 12.2024
- Assisted customers with product inquiries, delivering tailored recommendations that enhanced customer satisfaction.
- Processed customer orders efficiently and accurately for timely fulfillment.
- Collaborated with team members to streamline order picking and packing workflows, improving overall operational efficiency.
- Operated warehouse equipment to prepare items for shipment and delivery.
- Restocked shelves to guarantee product availability and arranged displays effectively.
- Operated cash registers, processing transactions accurately and efficiently.
- Maintained clean and safe shopping environment for customers.
- Recognized by management for providing exceptional customer service.
Skills
- Operations management
- Team management
- Team leadership
- Workflow management
- Process improvement
- Employee training
- Employee coaching
- Inventory management
- Issue resolution
- Strategic decision-making
- Decision-making
- Analytical thinking
Timeline
omni supervisor
Bjs Wholesales Club
09.2025 - Current
Overnight Manager
Bjs Wholesales Club
04.2025 - 09.2025
Closing Manager
Bjs Wholesales Club
12.2024 - Current
Tech Lead
Target
09.2022 - 12.2024