Jason Pfeiffer
Medina,OH
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Heinens
Brecksville, OH
01.2022 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Ice Cream Server
Country Maid Ice Cream
Richfield, OH
09.2018 - 12.2021
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Education
BBA - Accouting
Baldwin Wallace University Berea, OH
Berea, OH05.2026
High School Diploma -
Brecksville-Broadview Heights High School
Broadview Heights, OH05.2022
Skills
- Team Building and Leadership
- Complaint Resolution
- Work Prioritization
- Handling Escalations
- Decision-Making
- Problem-Solving
- Time Tracking
- Continuous Improvement
Accomplishments
Named for Dean's list at Baldwin Wallace University for Fall 2022 and 2023.
Received Honor Roll through my high school education at Brecksville Broadview Heights High School.
Affiliations
- I enjoy hiking, fishing, and walking my dog.
- Current siting president of Orthodox Christian Fellowship at Baldwin Wallace University.
Certification
Co-Teaching Training:
Certified on September 15, 2022, at Baldwin Wallace University.
Certified by Heather MArzenksi, Ph.D. Director of Clinical and Field Education, and Jennifer Murphy, M.Ed Field Coordinator, and Licensure Specialist.
Timeline
Customer Service Supervisor
Heinens
01.2022 - Current
Ice Cream Server
Country Maid Ice Cream
09.2018 - 12.2021
BBA - Accouting
Baldwin Wallace University Berea, OH
High School Diploma -
Brecksville-Broadview Heights High School