Results driven shift lead with expertise in customer service, employee training, and team supervision. Proven ability to resolve issues, implement process improvements, and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
General Shift Lead
Loaf N Jug
04.2025 - Current
Supervised daily operations, ensuring efficient staff performance and adherence to company policies.
Trained new team members on operational procedures and safety protocols to enhance productivity.
Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
Implemented process improvements that streamlined workflows and increased overall service efficiency.
Resolved customer inquiries and complaints, fostering positive relationships and enhancing customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Line Worker
Blackjack Pizza
08.2022 - 05.2025
Ensured compliance with food safety standards during food preparation processes.
Maintained cleanliness and organization in work areas to promote safety and efficiency.
Assisted in training new employees on operational procedures and best practices.
Participated in training sessions to enhance skills and knowledge.
Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
Took on additional shifts during peak work periods to keep projects on schedule.
Delivery Driver
Pizza Street
05.2024 - 11.2024
Delivered orders promptly, ensuring customer satisfaction and adherence to quality standards.
Maintained accurate records of deliveries, receipts, and customer interactions.
Communicated effectively with team members to coordinate order fulfillment and delivery schedules.
Handled cash transactions accurately while maintaining secure payment processes.
Maintained upbeat, positive attitude in busy, customer-focused environment.