Jason Pillow
Herc Rentals
Lexington,SC
24
years of professional experience
Dynamic professional with extensive experience in employee management and customer service. Skilled in training and mentoring teams to optimize operations and improve productivity. Committed to fostering a positive work environment and ensuring adherence to safety standards.
Work History
Shop Supervisor
4 Years 3 Months- Supervised daily operations, ensuring adherence to safety protocols and maintenance standards.
- Coordinated workflow schedules to optimize resource allocation and productivity.
- Implemented process improvements, enhancing efficiency in rental equipment inspections.
- Trained and mentored team members on equipment usage and best practices.
- Conducted performance evaluations, providing feedback to enhance team effectiveness.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Streamlined operations through effective employee scheduling and task delegation.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
Parts Manager
9 Months- Coordinated with suppliers to streamline procurement processes and reduce lead times.
- Implemented process improvements that enhanced operational efficiency within the parts department.
- Managed inventory levels to ensure availability of parts and minimize downtime.
- Trained and mentored team members on best practices for parts handling and distribution.
- Analyzed sales data to forecast demand trends and optimize stock levels accordingly.
- Oversaw quality control measures to maintain high standards in parts received and distributed.
- Liaised with service departments to address parts-related issues and improve customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
4 Years 5 Months- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed maintenance schedules for equipment, ensuring timely servicing and reliability.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Branch Manager
6 Years 11 Months- Oversaw daily operations to ensure optimal branch performance and customer satisfaction.
- Developed team training programs to enhance product knowledge and service quality.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Implemented inventory management systems to reduce losses and improve stock accuracy.
- Fostered a positive work environment through effective communication and conflict resolution.
- Collaborated with corporate leadership on strategic initiatives to drive branch growth.
- Monitored financial performance, implementing cost-control measures to enhance profitability.
- Led community outreach efforts to promote brand visibility and strengthen customer relationships.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Branch Manager
7 Years 4 Months- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Oversaw daily operations to ensure optimal branch performance and customer satisfaction.
- Developed team training programs to enhance product knowledge and service quality.
- Fostered a positive work environment through effective communication and conflict resolution.
- Collaborated with corporate leadership on strategic initiatives to drive branch growth.
- Monitored financial performance, implementing cost-control measures to enhance profitability.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
High School Diploma
Skills
Safety management
Safety procedures
Cost management
Store operations
Safety compliance
Safety regulations
Staff recruitment
Recruitment
Staff hiring
Brand representation
Customer service
Health and safety
Policy enforcement
Team management
Timeline
Shop Supervisor
Herc Rentals
06.2022 - CurrentRead More
Parts Manager
Lift One
09.2021 - 06.2022Read More
Parts Manager
Carolina Industrial Trucks
04.2017 - 09.2021Read More
Branch Manager
O'Reilly Auto Parts
05.2010 - 04.2017Read More
Branch Manager
Advanced Auto Parts
01.2003 - 05.2010Read More
Airport High School
High School Diploma
Read More