Jason Pumphrey
Ottumwa,IA
Overview
19
19
years of professional experience
Work History
Service Advisor
Bowling RVs & Sales
Ottumwa, IA
02.2020 - 05.2024
- Answered phone calls and responded to questions and concerns.
- Documented and scoped actions taken to resolve issues after service calls.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Warehouse Manager
Ajinomoto Foods North America
Eddyville, IA
01.2017 - 11.2019
- Provided information to shipping and receiving personnel regarding inventory stock.
- Established and maintained good relations with customers, vendors and transport companies.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
Parts Manager
Aljon Manufacturing
Ottumwa, Iowa
05.2005 - 11.2016
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Education
Bachelor of Arts - Family And Community Services
University of Northern Iowa
Cedar Falls, IA05-2005
Skills
- Service Recommendations
- Technical Support
- Data Entry
- Price Quoting
- Documentation And Reporting
- Service Estimates
Timeline
Service Advisor
Bowling RVs & Sales
02.2020 - 05.2024
Warehouse Manager
Ajinomoto Foods North America
01.2017 - 11.2019
Parts Manager
Aljon Manufacturing
05.2005 - 11.2016
Bachelor of Arts - Family And Community Services
University of Northern Iowa
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