Jason Rodriguez
New York,NY
Summary
Dynamic professional with extensive experience in employee training and staff management. Skilled in fostering positive relationships and mentoring teams to achieve operational excellence and customer loyalty. Committed to driving improvements in service delivery.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
New York, NY
06.2023 - Current
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored new team members on service excellence and product knowledge.
- Managed inventory levels, coordinating stock replenishment to meet demand effectively.
- Developed efficient workflows to enhance customer service speed and satisfaction.
- Resolved customer concerns promptly, fostering positive relationships and brand loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Sales Associate
JD Sports
New York, NY
10.2021 - 03.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Intern
Holiday Inn Hotel Sandton
New York, NY
06.2021 - 08.2021
- Supported front desk staff with check-in and check-out processes, enhancing customer experience.
- Assisted in daily operations to ensure guest satisfaction and smooth service delivery.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
Education
Associate of Science - Theater Arts
LaGuardia Community College
Long Island City, NY05.2025
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Customer-oriented
- Inventory control and record keeping
- Staff motivation
- Operations management
- Sales monitoring
- Labor and food cost control
- Team leadership
- Problem-solving
- Staff supervision
- Positive attitude
- Strong verbal and written communication
- Inventory counts
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Sales Associate
JD Sports
10.2021 - 03.2022
Intern
Holiday Inn Hotel Sandton
06.2021 - 08.2021
Associate of Science - Theater Arts
LaGuardia Community College