JASON ROGERS
Durham,NC
Summary
To utilize my networking, consultative, verbal, and customer service skills to contribute and deliver individually or in a team environment; while also demonstrating a desire to meet and exceed requirements and expectations. Partner with a diverse customer population using consultative selling techniques and meeting customer needs proficiently in a professional, high performance results driven environment.
Skilled in implementing and managing human services programs with an emphasis on community outreach and support. Bring expertise in program development, evaluation, and policy implementation to ensure effective service delivery. Strong interpersonal skills coupled with a deep understanding of social issues allow for successful collaboration with stakeholders at all levels. Past work has led to improved efficiency in service provision and increased client satisfaction rates.
Overview
18
18
years of professional experience
Work History
Tailored Care Manager
A Primary Health Choice
03.2023 - Current
- Person-centered planning: Focus on the beneficiary's needs and goals
- Comprehensive care management assessments
- Care coordination: Plan, coordinate, track, and monitor care
- Integrated care: Facilitate the integration of physical health, behavioral health, and community supports
- Case management
- Advocacy: Help file government paperwork and advocate on behalf of the beneficiary
- Documentation: Complete thorough documentation in a timely manner
- Meetings: Participate in care team meetings, team huddles, and planning activities
- Resources: Find appropriate resources for housing, employment, food insecurity, and more
- Support: Provide individualized support to and aid care givers
- Logistics: Arrange transportation to and from appointments
Project Analyst
Aetna, a CVS Company
02.2018 - 01.2023
- Overlook a caseload of individuals enrolled in the CCC+ program and provide them with support
- Assist Hospitals, Nursing facilities, and physicians identify and address any problems or issues with billing, approved medications and home health equipment
- Assist members with understanding and placing orders for home medical equipment
- Work with members and pharmacies to ensure medication is properly distributed
- Ensure members understand their medications and reiterate pharmaceutical understanding and compliance
- Perform physical and mental health assessments/care plans designed by DMAS for members and input the data into software exclusive to Aetna/DMAS
- Provide sales advice to members looking to add on to or modify their current plan
- Help members understand their prescriptions and impact on their diagnosis
- Work alongside the sales team to link members to new plans depending on their health needs
- Assist with discharge planning and facilitate appropriate placements based on physical or mental health needs
- Project management duties as assigned by supervisor
COO
L and G Support and Resources
08.2017 - 01.2022
- Design and implement core business strategies, plans and procedures
- Perform business development and marketing duties to increase visibility and ignite company growth
- Oversee and manage social media presence
- Assumed role as creative director to expand scope of marketing including clothing for staff/events
- Perform Human Resources oversight including the interview process, hiring staff, and promoting responsible inclusive work environment
- Perform program management duties including development and implementation of each program
- Establish policies that promote healthy company culture and vision
- Oversee daily operations of the company and the work of employees
- Ensure compliance with all state and federal regulations
- Manage and facilitate relationships with partners/vendors while performing ongoing marketing to promoting the company and new programs
- Facilitate and perform marketing presentations geared to promote business growth
- Serve as a liaison between community partners, clients and vendors
Clinical Care Coordinator
Independent Living Systems/Humana
10.2016 - 12.2017
- Manage a caseload and provide care coordination for members dual enrolled in the CCC MMP through Humana
- Provide support for office personnel, nurses, Social Services, Primary Care Physician's, and members with health questions regarding Medicare/Medicaid concerns
- Assist Nursing facilities and Hospital's identify and address any problems or issues with billing or approved medications
- Provide members with health insurance sales advice in order to assist them in making the correct insurance plan choice
Foster Care Social Worker
City of Danville Division of Social Services
09.2008 - 10.2016
- Manage and provide professional foster care management to families and children in accordance with Federal, State, and Local policies and regulations
- Managing an assigned caseload, assessing individual and family needs including screening for placement and service delivery
- Thoroughly discuss all diagnosis rendered through psychological testing and parental evaluations administered to children and parents by psychologists and licensed counselors
- Design, implement and operate service and treatment plans
- Participate in court proceedings which include preparing court documents, progress reports, and testimony regarding each case
- Advise and assist parents and children who suffer from substance abuse and anger management issues
- Formulate and implement plans that promote reunification between children and their immediate family
- Closely monitor school related services including but not limited to: truancy, IEP's, manifestation hearings, and child studies
- Work closely with the court services unit to oversee and implement proper actions for children on probation or governed by good behavior contracts
- Inform court services unit of compliance or non-compliance with the Rules of Probation set for each child, manage community service hours, and recommend violation of probation if the child fails to follow the Rules of Probation set by the Probation Officer
- Weekly participation in staff meetings regarding the status of Foster Children on Probation to provide updates on their behavior and current level of compliance
- Offer support for CPS during intakes and interviews
- Prepare and process billing for services rendered by local and community providers
Sales Executive
Robert Woodall Auto Mall
12.2006 - 09.2008
- Assist consumers with available products, services, and needs
- Proficiently provide consumer with information concerning a large inventory of new and used vehicles
- Provide expertise while effectively demonstrating products and services
- Developed tools to track personal sales opportunities, potential deals and close on contracts
- Actively monitor social media/email presence to increase networking opportunities to create and drive successful, on-going customer relationships
- Monitor and maintain repeat business rates (over 32%) from established customers
- Manage cold and warm leads to drive business goals daily
Education
Master of Counseling - Business Administration
Liberty University
12.2023
Bachelor of Science - Interdisciplinary Studies
Appalachian State University
12.2006
Skills
- Treatment management
- Case assessments
- Resource utilization
- Marketing and promotion
- Long-term care coordination
- Policy adherence
- Client assessment
- Referral management
- Care quality assessments
- Workflow coordination
- Care oversight
- Program management
- Technology proficiency
- Clinical documentation
- Service coordination
- Care planning
- Patient education
- Healthcare
- Quality improvement
- Operational audit management
- Team building and supervision
- Team building and training
Timeline
Tailored Care Manager
A Primary Health Choice
03.2023 - Current
Project Analyst
Aetna, a CVS Company
02.2018 - 01.2023
COO
L and G Support and Resources
08.2017 - 01.2022
Clinical Care Coordinator
Independent Living Systems/Humana
10.2016 - 12.2017
Foster Care Social Worker
City of Danville Division of Social Services
09.2008 - 10.2016
Sales Executive
Robert Woodall Auto Mall
12.2006 - 09.2008
Master of Counseling - Business Administration
Liberty University
Bachelor of Science - Interdisciplinary Studies
Appalachian State University