JASON ROMAN
SECURITY GUARD/CONCIERGE
The Bronx,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm also a huge Yankee fan who loves to travel and has friends from all walks of life, allowing me to come across as welcoming and genuine to all I meet.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
Safety Facility Services
New York, New York
02.2022 - 01.2024
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Armor Security And Protection
08.2019 - 01.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
SECURITY/Engineering Intern
Sheraton Hotels
11.2015 - 08.2019
- Enhanced team collaboration by providing clear communication and presenting detailed project updates.
- Supported the completion of high-quality projects within deadline constraints by efficiently managing tasks and priorities.
- Aided in the optimization of manufacturing processes through data analysis and recommendations for improvements.
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Took part in continuous learning opportunities such as workshops, seminars, and webinars to stay current on industry trends and technology advances.
- Demonstrated adaptability by working effectively on both independent assignments as well as collaborative group efforts.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
Education
Associate of Science - Medical Administration
Monroe College
The Bronx, NY06.2024
High School Diploma -
Cardinal Hayes
The Bronx, NY06.2001
Skills
Front desk support
Detail Oriented
Reliability
Surveillance
Visitor screening
Hospitality
Professionalism
Certification
- SECURITY GUARD LICENSE FROM THE STATE OF NY
Timeline
Concierge
Safety Facility Services
02.2022 - 01.2024
Security Officer
Armor Security And Protection
08.2019 - 01.2022
SECURITY/Engineering Intern
Sheraton Hotels
11.2015 - 08.2019
Associate of Science - Medical Administration
Monroe College
High School Diploma -
Cardinal Hayes
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