Carol Walters
1721 East Oceanview Ave #8,VA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Concierge
Commonwealth Senior Living At Georgian Manor
2014.03 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
Medical Supply Specialist
Trinity Health&Rehab
2010.05 - 2013.06
- Established strong relationships with suppliers, fostering trust and reliability in deliveries and transactions.
- Collaborated with clinical staff to identify necessary supplies for daily operations and special procedures.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Conducted research to address shipping errors and packaging mistakes.
- Improved patient care by ensuring availability of essential medical supplies during critical situations.
- Maintained accurate records of all medical supplies and equipment, ensuring timely reordering and replenishment.
- Reduced supply waste by conducting regular audits on expired or damaged items.
Flooring Associate
Home Depot
2005.05 - 2010.06
- Enhanced customer satisfaction by providing personalized flooring recommendations based on individual preferences and needs.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Facilitated product demonstrations to educate customers on the benefits and features of different flooring materials.
- Stayed current on industry trends and new product offerings through continuous professional development opportunities and research initiatives.
Education
High School Diploma -
Greenville High School
Greenville, Ky.Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Telephone etiquette
- Team player mentality
- Maintaining composure
- Front desk support
- Outstanding customer service
- Office support
- Multitasking Abilities
- Cash handling
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CPR/AED Certification
Work Preference
Work Type
Full TimeImportant To Me
Paid sick leavePaid time offTimeline
Concierge
Commonwealth Senior Living At Georgian Manor
2014.03 - Current
Medical Supply Specialist
Trinity Health&Rehab
2010.05 - 2013.06
Flooring Associate
Home Depot
2005.05 - 2010.06
High School Diploma -
Greenville High School