JASON ROMAN
The Bronx,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Safety Facility Services
New York, NY
02.2022 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Security Officer
Armor Security And Protection
New York, NY
08.2019 - 01.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
SECURITY/Engineering Intern
Sheraton Hotels
11.2015 - 08.2019
- Enhanced team collaboration by providing clear communication and presenting detailed project updates.
- Supported the completion of high-quality projects within deadline constraints by efficiently managing tasks and priorities.
- Aided in the optimization of manufacturing processes through data analysis and recommendations for improvements.
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Took part in continuous learning opportunities such as workshops, seminars, and webinars to stay current on industry trends and technology advances.
- Demonstrated adaptability by working effectively on both independent assignments as well as collaborative group efforts.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
Education
AAS In Medical Administration - Medical Administration
Monroe College
06.2024
High School Diploma -
Cardinal Hayes
06.2001
Skills
- Reservation Coordination
- Customer Service
- Transportation Coordination
- Marketing
- Guest Relations
- Quality Assurance
- Vendor Interaction
- Guest Accommodations
- Conflict Resolution
- Guest Experiences
- Training and Mentoring
- Telephone Etiquette
- Reporting Capabilities
- Community Relations
- Hospitality
- Guest Services
- CCTV Monitoring
- Staff Management
- Stationary Surveillance
- Emergency Management
- Visitor Tracking
- Emergency Response
- Access Control
- Personnel Screening
- Document Management
- Investigation Documentation
- Crime Prevention
- Electronic Surveillance
- Report Writing
- Crisis Intervention Training
- Type or edit your skills here
Certification
- HVAC certified, APEX TECHNICAL SCHOOL (2006)
Timeline
Security Officer
Safety Facility Services
02.2022 - Current
Security Officer
Armor Security And Protection
08.2019 - 01.2022
SECURITY/Engineering Intern
Sheraton Hotels
11.2015 - 08.2019
AAS In Medical Administration - Medical Administration
Monroe College
High School Diploma -
Cardinal Hayes