Jason Rosenthal
Branson,MO
Summary
I am looking to secure a position in the telecommunications industry. Being a self-starter with a great work ethic, I feel that I would be a great fit for the Manager Customer Design and Implementation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Realestate Investor/Rental Property Manager
VLR Properties
01.2016 - 02.2023
- Billing, Payment Processing, Quickbooks
- Project Manage Major Home Renovations
- Coordinate move in and out of tenants (screening, walk through, and payment processing)
- Real estate investing
- Reporting
- (Turned daily operations over to management company.)
Senior Manager
Charter Communications Inc
10.2017 - 07.2019
- Set up team of testers and processes to test all Billing system modifications prior to being promoted to production
- Launched and tracked all defects in HP ALM
- Managed hiring and training of new employees
- Worked with internal and external customers to resolve any escalated defects
- Tested all lines of Business (Commercial, Residential, and MDU)
- (My position relocated to another state, and was not able to relocate at that time.)
Senior Director of IT/Billing
Suddenlink Communications
01.2006 - 04.2016
- With a team, we supported several areas of ICOMS billing system (Netcracker) parameters, manage all customers pricing, annual rate increases, taxes parameters, customer refund process, billing statement process, process improvement, standardization and corporate compliance
- Vendor Management and Special Projects
- Work directly with billing vendor to ensure they deliver proper code fixes to the system and ensure the system runs smoothly for our customers
- Work with vendor data center team to ensure our company standards and SLA's are met
- Managed Multiple SOW's with our vendor on several project/enhancements
- Assist with internal and external PMO team to keep all stakeholders updated with open issues, timeline impacts, project charter documents, project plans and status reports
- Serve as subject matter experts of billing system for internal customers
- Partnered with accounting on multiple standardization, mapping and special projects
- Worked with Commerical team to support multiple project implementations
- (fiber projects, MDU, Phone launches, Etc)
- (The company sold to Altice and I was severanced.)
Project Manager
Charter Communications
03.2004 - 01.2006
- Worked with team on large project to roll out telephone product to customers
- Coordinate with multiple corporate departments to ensure tasks were completed on time and within budget
- Gather any stakeholders that were needed to resolve any escalated issues or any budget impacts.
IT/Billing Analyst
Charter Communications
01.2000 - 03.2004
- I worked on several projects to convert customers from one billing platform to another as part of acquisitions
- Had to work with several teams to keep the project on track and successfully convert them over with little to no impacts to the customers
- (AMDOCS (Cable Data/DST), CSG, ICOMS)
Education
Associate of Science - Sales and Marketing Management
South Central Technical College
Mankato, MN12.1997
Skills
- Microsoft Office Suite Sharepoint
- Project Management Compliance
- Process Improvement Management
- System Standardization Testing
- Auditing Software Testing
- Test Case User Acceptance Testing
- Jira/HP ALM Reporting
- Basic SQL Dispatch
- Vendor Management Construction/Renovations
- Self-starter
Timeline
Senior Manager
Charter Communications Inc
10.2017 - 07.2019
Realestate Investor/Rental Property Manager
VLR Properties
01.2016 - 02.2023
Senior Director of IT/Billing
Suddenlink Communications
01.2006 - 04.2016
Project Manager
Charter Communications
03.2004 - 01.2006
IT/Billing Analyst
Charter Communications
01.2000 - 03.2004
Associate of Science - Sales and Marketing Management
South Central Technical College
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