Jason Rudes
Palm Harbor,FL
Summary
Dedicated Customer Experience Manager with a focus on enhancing customer satisfaction and operational efficiency. Skilled in associate training and team leadership, driving impactful results in retail settings.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Home Depot
Palm Harbor, Florida
01.2025 - Current
- Handle customer issues and engage with customers throughout the store to improve customer satisfaction.
- Ensure that associates are stocking shelves to have the store ready for opening.
- Coordinate with delivery associates to make sure all deliveries are ready to be loaded on the trucks when store opens.
- Conduct morning meetings with opening associates to go over customer surveys as well as sales plan for the day.
Night Replenishment Manager
Home Depot
Palm Harbor, Florida
04.2023 - 01.2025
- In charge of inbound freight.
- Managed unload of trucks ensuring truck is unloaded safely and correctly.
- Created associate schedules to ensure coverage through the work week.
- Made sure associates were properly packing out and in a timely manner.
Garden Department Supervisor
Home Depot
Palm Harbor, Florida
01.2022 - 04.2023
- Responsible for ensuring associates are providing excellent customer service, as well as keeping shelves stocked.
- Made sure inventory count throughout department was correct and provided report on no home clearance items.
- Set up sales ads, including signage and displays.
- Trained associates on equipment, including forklift, reach truck, and order picker.
Order Fufillment Associate
Home Depot
Palm Harbor , FL
09.2019 - 01.2022
- Pulled customer orders, including deliveries, as well as in-store pickup orders.
- Check deliveries in the morning to ensure they are ready to be loaded onto the truck when the store opens.
- Meet pick times, and ensure all items are pulled for the specific order.
Education
High School Diploma -
Genoa High School
Ohio Skills
- Customer service
- Inventory management
- Associate training
- Customer relationship management
- Team leadership
- Sales planning
Professional References
Tammy Stubbs- Operations Assistant Store Manager- Home Depot
(727)-481-7440
Cal Cherry- Assistant Store Manager- Home Depot
(334)-207-4074
Timeline
Customer Experience Manager
Home Depot
01.2025 - Current
Night Replenishment Manager
Home Depot
04.2023 - 01.2025
Garden Department Supervisor
Home Depot
01.2022 - 04.2023
Order Fufillment Associate
Home Depot
09.2019 - 01.2022
High School Diploma -
Genoa High School