JASON RUDISILL
Watsonville,CA
Summary
Dedicated professional with a strong focus on enhancing guest experiences through exceptional customer service and safety awareness. Proven ability to coordinate events and lead teams effectively.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Field Trip Coordinator
Spina Farms
Morgan Hill, CA
08.2025 - 10.2025
- Provided exceptional customer service to enhance guest experience during events.
- Collaborated with team members to maintain cleanliness and organization of event spaces.
- Engaged with guests to promote activities, fostering a welcoming atmosphere.
- Adapted quickly to changing environments and event requirements for optimal efficiency.
- Participated in training sessions to learn operational procedures and safety protocols.
- Ensured safety compliance across the venue by regularly reviewing protocols and conducting staff training sessions.
- Coordinated logistics for field trips, ensuring smooth operations and enhanced participant experience.
- Facilitated on-site activities, providing support to educators and participants during trips.
- Tailored field trips to accommodate diverse student needs, including those with special requirements or accommodations.
Area Supervisor of Live Entertainment
California's Great America
Santa Clara, CA
03.2022 - 01.2025
- Supervised daily activities in multiple park areas, focusing on safety protocols and guest satisfaction initiatives.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented process improvements that enhanced efficiency and reduced downtime in park operations.
- Monitored staff performance, providing feedback and support to foster a productive work environment.
- Oversaw logistics and operations for special events and activities, prioritizing guest engagement and satisfaction.
- Collaborated with management to establish goals and develop strategies for achieving operational excellence.
- Ensured compliance with health and safety regulations, safeguarding both guests and employees at the park.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
Supervisor of Live Entertainment
California's Great America
Santa Clara, CA
03.2021 - 02.2022
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Theatre Usher
California's Great America
Santa Clara, CA
08.2018 - 02.2021
- Monitored audience behavior to ensure adherence to safety regulations.
- Guided patrons during emergency evacuations, prioritizing guest safety.
- Coordinated usher team schedules to optimize coverage during peak showtime.
- Trained new ushers on operational procedures and guest relations techniques.
- Enhanced guest experiences by promptly addressing inquiries and concerns.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
- Contributed to a safe environment by conducting thorough pre-show safety checks and promptly addressing potential hazards.
Event Manager- The Polar Express Train
Iowa Pacific Holdings
Santa Cruz, CA
09.2017 - 01.2018
- Coordinated logistics for large-scale events, ensuring seamless execution and adherence to timelines.
- Managed vendor relationships, negotiating contracts to optimize services and reduce costs effectively.
- Trained and mentored junior staff on event management best practices and operational procedures.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Developed training programs for event staff, elevating level of professionalism and service delivery at events.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Supervised installation of custom fixtures and signage within retail spaces to enhance product presentation opportunities.
- Ensured store compliance with company policies, safety regulations, and local laws governing retail operations.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained accurate cash drawer and balanced end-of-shift totals.
Event Manager- Train to Christmas Town
Iowa Pacific Holdings
Watsonville, CA
09.2016 - 01.2017
- Led event planning initiatives, ensuring seamless execution and high attendee satisfaction.
- Negotiated contracts with venues to secure favorable terms, optimizing event profitability and attendee experience.
- Spearheaded marketing campaigns for events, significantly increasing awareness and participation rates.
- Elevated event engagement by innovating interactive and immersive experiences for attendees.
- Improved safety procedures to create safe working conditions for workers.
- Spearheaded recruitment, interviewing, and hiring processes while establishing a mentoring program to enhance employee engagement.
- Coordinated inventory management systems, ensuring optimal stock levels and reducing shortages.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Event Staff Member-Santa Claus
Iowa Pacific Holdings
Watsonville, CA
09.2015 - 01.2016
- Coordinated event logistics, including setup and teardown of venues.
- Enhanced attendee experience through attention to detail and proactive engagement.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Mentored junior entertainers, guiding performance techniques and stage presence development.
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06.1992
Skills
- Safety awareness
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Operations oversight
- Policies and procedures implementation
- Staff management
- Shift scheduling
- Time management
- Staff training and development
Timeline
Field Trip Coordinator
Spina Farms
08.2025 - 10.2025
Area Supervisor of Live Entertainment
California's Great America
03.2022 - 01.2025
Supervisor of Live Entertainment
California's Great America
03.2021 - 02.2022
Theatre Usher
California's Great America
08.2018 - 02.2021
Event Manager- The Polar Express Train
Iowa Pacific Holdings
09.2017 - 01.2018
Event Manager- Train to Christmas Town
Iowa Pacific Holdings
09.2016 - 01.2017
Event Staff Member-Santa Claus
Iowa Pacific Holdings
09.2015 - 01.2016
High School Diploma -
Watsonville High School