Kelley Maxwell
Mount Juliet,TN
Summary
Dynamic professional with extensive experience at Wilson County Schools, excelling in transportation coordination and safety awareness. Proven track record in problem-solving and fostering teamwork, ensuring smooth operations and student safety. Recognized for enhancing communication processes and effectively managing logistical challenges, contributing to a positive environment.
Overview
20
20
years of professional experience
Work History
Field Trip Coordinator
Wilson County Schools
06.2025 - Current
- Collaborate with teachers, coaches , principals , drivers and other school staff to align field trip for specific time frames. .
- Manage communication between schools and drivers to streamline trip planning processes.
- Guiding and Motivating drivers to ensure a successful trip.
- Manage disagreements or behavioral issues that may occur during the trip.
- Quickly and effectively resolving issues that arise during the trip.
Transportation Dispatcher
Wilson County Schools
01.2025 - Current
- Monitor fleet operations using GPS program Samsara, , promptly addressing delays by sending notifications to schools and parents.
- Communicate effectively with drivers and internal staff to relay instructions and resolve issues by radio/phone to provide updates and assistance in real time .
- Address logistical issues and emergencies (accidents,breakdowns,traffic,weather) to ensure safety.
- Maintain daily records of all dispatching activities.
Professional School Bus Driver
Wilson County Schools
10.2018 - Current
- Ensured student safety during daily transportation operations.
- Conducted regular vehicle inspections to maintain compliance with safety standards.
- Communicated effectively with parents and school staff regarding schedules and student needs.
School Crossing Guard
Wilson County Schools
07.2017 - 01.2019
- Directed commuter traffic to ensure student safety during school hours.
- Monitored traffic in and out of school to ensure safe constant flow.
- Communicated effectively with students, parents, and staff regarding safety protocols.
- Collaborated with local law enforcement to address traffic concerns around school zones.
Branch Manager
American General Financial Services
05.2006 - 03.2016
- Led branch operations, ensuring compliance with regulatory requirements and company policies.
- Developed strategic initiatives to enhance customer satisfaction and retention rates.
- Managed team performance through coaching, mentoring, and regular feedback sessions.
- Analyzed financial reports to identify trends and implement corrective actions for improved profitability.
- Cultivated relationships with clients, resulting in increased referral business and community engagement.
- Implemented training programs to elevate employee skills and improve service delivery standards.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
High School Diploma -
Mt. Juliet High School
Mount Juliet, TNSkills
- Safety awareness
- Transportation coordination
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Timeline
Field Trip Coordinator
Wilson County Schools
06.2025 - Current
Transportation Dispatcher
Wilson County Schools
01.2025 - Current
Professional School Bus Driver
Wilson County Schools
10.2018 - Current
School Crossing Guard
Wilson County Schools
07.2017 - 01.2019
Branch Manager
American General Financial Services
05.2006 - 03.2016
High School Diploma -
Mt. Juliet High School