Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Ruiz

Wallington,NJ

Summary

Seasoned Operations Manager excelling in customer service, staff management and logistics. Expert in conflict resolution, performance monitoring, fostering effective communication and implementing safety regulations. Adept at optimizing team efficiency, ensuring compliance and operational excellence.

Overview

27
27
years of professional experience

Work History

Operations Manager

Xogistix
06.2000 - 04.2025
    • Supervised operations staff as well as delivery teams and kept employees compliant with company policies and procedures.
    • Identified and resolved unauthorized, unsafe, or ineffective practices.
    • Established positive and effective communication among unit staff, delivery teams and organization leadership, reducing miscommunications, and missed deadlines.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Dispatcher

Sears Logistics Services Inc.
09.1998 - 05.2000
  • Maintained updated and detailed records of calls in electronic database.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Education

Hospitality Management

County College of Morris
Randolph Township, NJ

Skills

  • Customer service and Client communication skills
  • Staff management
  • Problem-solving and Informed decision-making
  • Performance monitoring
  • Safety regulation adherence
  • Logistics coordination skills
  • Employee relations and conflict resolution
  • Experienced in utilizing Microsoft Office tools

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Manager

Xogistix
06.2000 - 04.2025

Dispatcher

Sears Logistics Services Inc.
09.1998 - 05.2000

Hospitality Management

County College of Morris

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Jason Ruiz