Jason Sams
San Tan Valley,AZ
Summary
Proven leader with a track record at Walmart, adept in coaching and mentoring a team of 90 to enhance performance and customer satisfaction. Skilled in performance improvement and complaint resolution, I excel in fast-paced environments, driving team success and great problem solving skills.
Overview
4
4
years of professional experience
Work History
Digital Team Lead
Walmart
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work energy by fostering teamwork, open communication, and employee recognition initiatives.
- Managing a team of 90 associates total (40-50 per day) associates at a time at one of the highest volume store in Arizona.
- Ability to work in a fast/stressful environment, Multi tasking, and Publicly speaking at multiple huddles throughout the day.
- Meeting tight deadlines under pressure packed situations.
- Holding associates accountable/Coaching throughout their career.
- Create new ways to help promote the online brand/Walmart plus.
Online Personal Shopper
Walmart
07.2020 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Working well in a team to dispense to the customer the quickest.
Education
High School Diploma -
Poston Butte High School
Florence, AZ05.2022
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Team Supervision
- Giving Constructive Feedback
- Workplace Safety
Timeline
Digital Team Lead
Walmart
06.2022 - Current
Online Personal Shopper
Walmart
07.2020 - 06.2022
High School Diploma -
Poston Butte High School