Summary
Work History
Education
Skills
Timeline
Generic

Jason Scott

Service And Sales
Nicholasville,KY

Summary

Competent Customer Support Specialist well-versed in assisting mobile users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Work History

Technical Support

AT&T Mobility
Nicholasville, KY
  • Mobility Sales & Service Start Date: December 2014 City, State: Ashland, KY Supervisors Name: Jason Carroll, Responsibilities included with assisting customers over the phone with Billing,, , and General problem resolution.
  • Providing first call resolution and ensuring great customer experience.
  • Also I received numerous awards on performance.
  • Trusted by my TM to handle MI60 functions.
  • YTD with NRS: YTD with ORS: YTD with Total Attainment: Current Job: No.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.

Sales Support Representative

AT&T Mobility
  • Start Date: August 2012 End Date: January 2014 City, State: Redding, California Supervisors Name: Janet Boyer Achievement/Responsibilities: Responsibilities include greeting customers at the door and welcoming them into the store.
  • Also getting them checked in so they could see an RSC about their sales or Entertainment needs.
  • Examining customer invoices, opening the store in the morning and getting prepared for the day by placing phones and product on the shelves for display.

Customer Support Specialist

AT&T Mobility
  • Start Date: February 2004 End Date: August 2012 City, State: Ashland, Kentucky Supervisors Name: Jamie Wolfe Achievement/Responsibilities: Responsibilities include using company issued troubleshooting tools to help resolve customer complains.
  • Also examine and go over customer rate plans, analyze their billing needs, and find an overall solution to provide first call resolutions.

Education

High School Diploma -

Temecula Valley High School

Skills

  • Attention to Detail
  • Friendly and Patient
  • Multitasking and Prioritization
  • Interpersonal Skills
  • Account Administration
  • Resolving Problems and Incidents

Timeline

Technical Support

AT&T Mobility

Sales Support Representative

AT&T Mobility

Customer Support Specialist

AT&T Mobility

High School Diploma -

Temecula Valley High School

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Jason ScottService And Sales