Enrique Reyes
Newark,CA
Summary
Seeking a dynamic role at Tesla to leverage my expertise in order management and sales operations, enhance financial transaction processes, and drive continuous improvement, with a strong commitment to sustainable energy goals.
Overview
9
9
years of professional experience
Work History
Technical Support
Autodeskfusionconnect
San Francisco, CA
06.2019 - Current
- Effectively engaged in supporting end-users by presenting detailed technical solutions, enhancing user experience and engagement at Autodesk.
- Performed extensive software troubleshooting and problem resolution, maintaining system functionality and reducing downtime.
- Worked cohesively with team members to devise plans for software modifications, resulting in improved software performance and user satisfaction.
Technical Support
LendingClub
San Francisco, CA
04.2018 - 05.2019
- Documented and maintained detailed records of customer engagements, encompassing inquiries, feedback, and subsequent resolutions in alignment with company protocol.
- Fostered interdepartmental cooperation to expediently address and resolve customer issues in a single interaction, upholding stringent quality assurance standards.
- Devised strategic solutions tailored to clients with credit challenges, enhancing their satisfaction and financial stability.
Inside Sales Manager
Flow Kana
San Francisco, CA
08.2015 - 11.2017
- Expertly managed and strategically developed over 80 client accounts throughout the California region, effectively identifying growth opportunities and consistently exceeding established sales quotas.
- Cultivated enduring relationships with a base of repeat customers, successfully applying relationship-building skills to secure customer loyalty and drive significant repeat business.
- Provided comprehensive sales reports to executive leadership, utilizing advanced data analytics to highlight key performance metrics and recommend evidence-based strategies for optimizing sales collateral and maximizing overall business value.
Education
Associate of Science - Business Administration And Management
Skyline College
San Bruno, CA06-2011
Skills
- Order Management
- Attention to Detail
- Ensuring Data Accuracy
- Technical support background
- Strong Attention to Detail
- Interdepartmental Collaboration
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Technical Support
Autodeskfusionconnect
06.2019 - Current
Technical Support
LendingClub
04.2018 - 05.2019
Inside Sales Manager
Flow Kana
08.2015 - 11.2017
Associate of Science - Business Administration And Management
Skyline College
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