Jason Sena
Clarksville,TN
Summary
Dynamic hard working professional with a proven track record in customer service and team management at Cook Out Restaurants. Skilled in strategic decision-making and inventory management, I excel at enhancing customer satisfaction and optimizing operations. Recognized for fostering a collaborative environment and effectively training staff to achieve high performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Matt Hall Lawn Care
05.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized job site environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Delivery Driver
DoorDash
05.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Manager
Cook Out Restaurants
06.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Retail Sales Associate
City Gear LLC
04.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Education
General Studies
Kirkwood High School
Clarksville, TN05-2024
Skills
- Customer service
- Money handling
- Collaborative team management
- Strategic decision-making
- Strategic issue analysis
- Employee training
- Staff supervision
- Task delegation
- Retail management
- Cost control
- Multitasking and organization
- Inventory management
Timeline
Assistant Manager
Matt Hall Lawn Care
05.2025 - Current
Delivery Driver
DoorDash
05.2025 - Current
Manager
Cook Out Restaurants
06.2023 - 05.2024
Retail Sales Associate
City Gear LLC
04.2022 - 06.2023
General Studies
Kirkwood High School
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