Jason Showalter
NiSource
Richmond,VA
1
Certification
18
years of professional experience
Dynamic professional with a solid foundation in customer service and business management. Exceptional verbal communication and multitasking abilities contribute to efficient issue resolution. Eager to leverage these strengths to enhance customer interactions and improve company operations.
Work History
Customer Service Representative
4 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring accurate updates and timely responses to requests.
- Streamlined processes for handling service issues, resulting in improved response times and efficiency.
Facility Supervisor
2 Years 11 Months- Supervised daily operations to ensure compliance with safety standards and operational protocols.
- Oversee receiving, distribution and warehousing operations by initiating, coordinating and enforcing operational and personnel policies and procedures.
- Direct daily sales activities dealing directly with customers and company account managers
- Prepare products for shipment with use of inventory logistics. Document actions by completing reports, logs, and maintaining databases
Owner/Operator
7 Years 5 Months- Managed day-to-day business operations, including accounting, finance, marketing and sales.
- Evaluates suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency .
- Appraise inventory levels daily, ordering new merchandise to maintain stock.
Crew Leader
7 Years 3 Months- Participate in job estimates (billable labor hours, materials, completion dates).
- Review project requirements with customer to clarify issues and facilitate timely completion of jobs.
- Trained employees in time management and proper handling of job tasks.
Education
MBA - Business Administration And Management
Bachelor of Science - Interdisciplinary Business
- Highest Distinction All 4 Semesters
- 3.87 GPA
Bachelor of Science - Business Administration
- Dean's List All 3 Semesters
- 4.0 GPA
Skills
Customer service
Problem-solving
Computer skills
Multitasking Abilities
Dependable and responsible
Data collection and analysis
Excellent verbal/written communication
Certification
- Certified Emergency Responder, NiSource - 04/2022 to Current
- SaaS Training - 2026 Certification
- Content and Inbound Marketing Certifications - Hubspot
- Entry Certification in Business Analysis - IIBA
- First Aid/CPR
Timeline
Customer Service Representative
NiSource
04.2022 - CurrentRead More
Facility Supervisor
Trinity Turf
06.2019 - 05.2022Read More
Owner/Operator
PantherSkins LLC
08.2012 - 01.2020Read More
Crew Leader
Creative Cascades
08.2008 - 11.2015Read More
Western Governors University
MBA from Business Administration And Management
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University of Virginia
Bachelor of Science from Interdisciplinary Business
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J. Sargeant Reynolds Community College
Bachelor of Science from Business Administration
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