Jason Siaca
Rancho Cucamonga,CA
Summary
Proven server with a track record of enhancing customer satisfaction and sales at Cheesecake Factory through exceptional service and upselling techniques. Skilled in cash handling and team collaboration, consistently increased sales with a focus on guest engagement and hospitality service expertise. Demonstrates strong work ethic and leadership, ensuring seamless dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Cheesecake Factory
Los Angeles, CA
11.2021 - 10.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales significantly by upselling higher-end products to customers.
Server
Buffalo Wild Wings
Rancho Cucamonga, CA
02.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Checked guests' identification before serving alcoholic beverages.
Server
IHOP
Ontario, CA
02.2017 - 03.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server
Chilis's Bar and Grill
Upland, CA
10.2015 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Economics
Chaffey College
Rancho Cucamonga, CA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Suggestive selling
- Team leadership
Languages
Spanish
Professional Working
Timeline
Server
Cheesecake Factory
11.2021 - 10.2024
Server
Buffalo Wild Wings
02.2019 - 03.2020
Server
IHOP
02.2017 - 03.2019
Server
Chilis's Bar and Grill
10.2015 - 05.2017
Associate of Science - Economics
Chaffey College