JASON STORY
Riverside,CA
Summary
A highly organized, take charge professional with over 20 years in customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Multifaceted team member with customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
22
22
years of professional experience
Work History
Shipping Clerk
Galasso's Bakery
Jurupa Valley, CA
02.2022 - Current
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Pest Control Technician
Aaron Alan Pest Control
Riverside, CA
03.2020 - 08.2021
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Adhered to most stringent safety procedures when applying chemicals.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Inspected equipment for proper functionality to effectively facilitate application.
- Drove to customer residences and places of business to inspect for pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Drafted and completed service agreements with high level of accuracy.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation.
Customer Service Lead
Dunn Edwards Paints
Riverside , CA
08.2012 - 02.2020
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person and through email.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
Customer Service Representative
Bank Of America
Brea, CA
03.2010 - 05.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Originated, reviewed, processed and closed customer loan proposals.
- Reviewed and edited loan agreements to ensure accuracy.
- Maintained strict confidentiality of bank records and client information.
Project Coordinator
Hampton Brand, Sysco Guest Supply
Corona, Ca.
03.2007 - 02.2010
- Liaison with Sysco sales staff to ensure successful openings of Hampton Inn and Hampton Inn & Suites in western and mid-west United States
- Support for Hilton Worldwide and Hilton Supply Management regarding special projects for opening hotels
- Data and order entry (Peoplesoft, Quantel) on a daily basis
- Multi-tasked and managed to successfully open between 10-30 hotel openings per month
- Worked independently to determine prioritize heavy workload
- Created order acknowledgements for opening hotels
- Confirmed that all orders for openings throughout western and mid-west US were according to Hilton standards
- Collaborated with sales staff to establish deposits needed for opening properties
- Partnered with sales staff to ensure that all orders were correct when placed and shipped
- Created opening order guides for sales staff
- Responded to concerns or problems escalations
- Worked in conjunction with properties to ensure that orders are signed and properly ordered
- Monitored and resolved any issues with orders and shipping.
Industry Specialist
Inland Empire, Jobing
Riverside, com, com
11.2006 - 03.2007
- Collaborated with Human Resources Directors and Managers educating them on the advantages of using the online job board, often resulting in savings of both time and money
- Phone based sales
- Follow-up with current subscription clients involving customer service issues
- Develop new relationships with potential clients
- Set appointments with clients
- Find solutions for local recruitment and advertising needs.
Associate Producer
Judge Joe Brown, Show, Big Ticket Productions / Paramount Pictures
Hollywood, Ca.
01.2002 - 04.2006
- Interviewed and booked small claims litigants to appear on the "Judge Joe Brown" Show
- Take on production tasks and responsibilities as designed by the Producer
- Often ran day to day operations, leaving the Producer to concentrate on the bigger picture
- Search court cases for potential claims to appear on show
- Cold called litigants to explain to them the benefits of appearing on our program as well as sending out letters to potential litigants
- Gathered all litigant information and booked their travel
- Assisted Producer in briefing litigants
- Developed and created show information packets to send out to litigants
- Wrote case packets that were presented to the Judge prior to taping
- Closely collaborated with all production crew, from PAs to the Judge
- Gathered evidence and worked closely with Graphic Design team., in finding cases to appear on both "Divorce Court" & "Power of Attorney" as well as book travel for guests once they agreed to appear
- Researched information on potential litigants at local court houses
- Call potential litigants to schedule them for appearances
- Assist Producers in administrative duties
- Send out letters to potential litigants
- Continually on call by management
- Book travel arrangements, up to and including; flight, hotel and car service
- Liaison for guests prior and after show tapings
- Book shows by calling potential litigants.
Research Production Assistant / Travel Coordinator
Monet Lane Productions
Burbank, Ca
01.1999 - 01.2002
Education
Film and Television Production
UCLA Extension
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Upselling Products and Services
- Responding to Difficult Customers
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
Timeline
Shipping Clerk
Galasso's Bakery
02.2022 - Current
Pest Control Technician
Aaron Alan Pest Control
03.2020 - 08.2021
Customer Service Lead
Dunn Edwards Paints
08.2012 - 02.2020
Customer Service Representative
Bank Of America
03.2010 - 05.2012
Project Coordinator
Hampton Brand, Sysco Guest Supply
03.2007 - 02.2010
Industry Specialist
Inland Empire, Jobing
11.2006 - 03.2007
Associate Producer
Judge Joe Brown, Show, Big Ticket Productions / Paramount Pictures
01.2002 - 04.2006
Research Production Assistant / Travel Coordinator
Monet Lane Productions
01.1999 - 01.2002
Film and Television Production
UCLA Extension