Jason Straker
Brooklyn,NY
Summary
Dedicated administrative professional with extensive experience in customer service and office administration. Skilled in workflow optimization and efficient resource allocation, contributing to improved onboarding processes and enhanced team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Human Resource Portal Limited
Trinidad
04.2024 - 11.2025
- Streamlined office operations by implementing efficient scheduling and resource allocation methods.
- Coordinated communication between departments to enhance workflow and collaboration.
- Managed document preparation, ensuring accuracy and compliance with company policies.
- Developed training materials for new hires, improving onboarding process effectiveness.
Customer Service Representative
DIRECTV
Trinidad
03.2009 - 03.2024
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Coordinated with technical teams to troubleshoot service issues effectively.
- Educated customers on product features and services, enhancing user experience.
- Streamlined complaint resolution processes, reducing response times significantly.
Education
High School Diploma -
El Dorado Secondary School
Trinidad06-1997
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Professional communication
- Dedicated team player
- Multi-line phone proficiency
- Workflow optimization
Certification
- [Leadership Gold, John Maxwell] Training - 6 weeks
Timeline
Administrative Assistant
Human Resource Portal Limited
04.2024 - 11.2025
Customer Service Representative
DIRECTV
03.2009 - 03.2024
High School Diploma -
El Dorado Secondary School
DIRECTV employee of the year 2015
I was nominated in 2015 as employee of the year for DIRECTV CARIBE, for my extensive service to the organization asa brand ambassador, sales consultant and team player. I got the opportunity to receive my award and recognized in Buenos Aires, Argentina with my fellow peers from DIRECTV LATAM.