Jason Telling

• Improved system performance by identifying and resolving technical issues in a timely manner.
• Completed software updates and assessed security patches for optimized computer use.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Optimized server efficiency through virtualization techniques and capacity planning.
• Conducted end-user reviews for modified and new systems.
• Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
• Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Manages the M365 environment.
• Manages the Intune environment.
• Manages the MEMCM environment.
• Assists with supporting the VMware environment.
• Assists with supporting the Azure environment.

• Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
• Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
• Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
• Responded to and remedied critical issues that could not be addressed by technicians.
• Assisted in the identification of emerging technologies that could potentially enhance or replace existing systems within the organization.
• Increased operational efficiency by automating routine tasks using scripting languages and tools.
• Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
• Evaluated vendor proposals to select the most cost-effective solutions for infrastructure needs.
• Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
• Maintained high availability of services by overseeing regular backups, updates, and patches for all systems.

• Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
• Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
• Responded to and remedied critical issues that could not be addressed by technicians.
• Assisted in the identification of emerging technologies that could potentially enhance or replace existing systems within the organization.
• Increased operational efficiency by automating routine tasks using scripting languages and tools.
• Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
• Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
• Maintained high availability of services by overseeing regular backups, updates, and patches for all systems.

Non-Production
• Manages multiple servers and workstations, ensuring proper integration of these components with existing company computer systems.
• Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
• Administers system security policy, to include firewalls, host and client access, file permissions, and user accounts.
• Installs and debugs new and/or upgraded software on server and client platforms, ensuring compliance with the current site licenses; designs, programs, and manages websites and associated pages.
• Researches, evaluates, installs, configures, and troubleshoots all hardware, peripherals, and equipment related to company network infrastructure.

Production:
• Support production in reducing / eliminating equipment and tooling downtime or scrap utilizing good analytical methodologies.
• Maintain and enhance production broadcast systems, error-proofing systems, printers and customer interface / communication (hardware & software).
• Maintain back up hardware and software for production based broadcast systems, error-proofing systems, printers and customer interface / communication (spare parts).
• Support departmental projects, VA/VE and/or Six Sigma activities.
• Develop and maintain production / broadcast system instructions and /or disaster recovery records (hardware & software).

General:
• Develops and implements various training and instruction programs for users on the use of operating systems, networking, applications and databases.
• Performs backups and recovery of data on all company servers.
• Document all activities as required.
• Adhere to all company guidelines for Emergency Evacuation to ensure employee safety.
• Any additional responsibility deemed necessary by management.

Key Areas of Responsibility (Answerable for the following end results)
• Support production in reducing / eliminating equipment and tooling downtime or scrap utilizing good analytical methodologies.
• Maintain and enhance production broadcast systems, error-proofing systems, printers and customer interface / communication (hardware & software).
• Maintain back up hardware and software for production based broadcast systems, error-proofing systems, printers and customer interface / communication (spare parts).
• Develop and maintain production / broadcast system instructions and /or disaster recovery records (hardware & software).
• Document all activities as required.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.

• Ensure all department personnel adhere to all safety rules and report unsafe conditions as soon as reasonably possible.
• Train all team members in all aspects of their assignments of being able to fully assemble/build appropriate product from start to finish.
• Conduct random reviews/audits to ensure team members are following standardized operating procedures.
• Communicate changes and/or adjustments to the job functions to all team members. Coordinate activities of production personnel operating equipment, including on time shipment of the product.
• Be aware of internal and customer banks and truck window times.
• Meet or exceed productivity and quality standards using all resources and support available.
• Communicate with all members of the department, by continually updating them on all information affecting the efficient and safe operations within the work environment. Maintain all information as required to populate the production team boards including hourly records of production, scrap, rework and downtime.
• Track training, scrap and safety.
• Accurately and promptly complete all paperwork associated with the position.
• Coordinate production part rework activity, as needed.
• Provide support as needed, and lead the team in a manner that promotes morale, trust and teamwork. Ensure employee-training matrix / records are updated and maintained.
• Rework / repair product as necessary before shipment. Document

• Operate production tooling and equipment in a manner that achieves production and quality goals and standards.
• Assist in maintaining Business Operating System integrity and alerting those situations that do not meet the quality system requirements to management.
• Maintain integrity of tooling and equipment necessary to perform work.
• Disposition and move suspect assemblies or components to Non-Conforming or assembly rework area.
• Work in a manner that promotes teamwork among fellow workers.
• Communicate effectively with direct supervision on all aspects of the job performance, including across all shifts.
• Accurately complete all paperwork associated with the job assignment.
• Document all activities as required.
• Adhere to all company guidelines for Emergency Evacuation to ensure employee safety.
• Any additional responsibility deemed necessary by management.