Jason Thompson
Dish Network
Spanaway
18
years of professional experience
Field Service Manager leading field operations for a team of up to 18 service technicians. Coordinates schedules, assignments, and up to 30 service calls per 10-hour shift while improving service costs, technician performance, and customer engagement. Drives hiring, training, and weekly feedback to keep field execution consistent and responsive.
Work History
Maintenance Technician
1 Year 7 Months- Conducted preventive maintenance on HVAC systems, ensuring optimal performance and energy efficiency.
- Diagnosed and repaired plumbing issues, enhancing tenant satisfaction and reducing service requests.
- Collaborated with property management to prioritize maintenance tasks, improving workflow efficiency.
- Led a team in executing facility repairs, fostering a culture of safety and accountability among staff.
Loader and Unloader
2 Years- Operated forklifts and pallet jacks to efficiently load and unload packages.
- Ensured safe handling of packages, minimizing damage during loading processes.
- Collaborated with team members to streamline unloading operations, enhancing workflow efficiency.
- Maintained organized work areas, adhering to safety protocols and cleanliness standards.
Field Service Manager
18 Years 3 Months- Led team of up to 18 service technicians in all field activities.
- Spearheaded process improvement initiatives that streamlined service delivery and minimized costs.
- Maintained schedule of up to 30 service calls per 10 hour shift.
- Devised promotional approaches that increased customer acquisition and enhanced market penetration while fostering engagement.
- Directed training and retraining of employees to boost performance and enhance business results.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Produced regular technician completion and On-site sales reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Chaired weekly meetings with executive leadership to pinpoint improvement opportunities, set milestones, and align products with market needs.
Satellite Installation Technician
8 Months- Installed and configured satellite systems for residential and commercial customers.
- Conducted thorough site surveys to determine optimal installation locations.
- Diagnosed and resolved technical issues with satellite equipment efficiently.
- Provided exceptional customer service during installations and follow-up support.
FedEx Driver
5 Months- Operated delivery vehicle, ensuring timely and accurate package deliveries across designated routes.
- Collaborated with dispatch team to optimize route efficiencies and reduce delivery times.
- Managed customer interactions, resolving inquiries and ensuring satisfaction during delivery process.
- Conducted pre-trip inspections to maintain safety and compliance with federal regulations.
Conductor Trainee
3 Months- Conducted pre-trip inspections to ensure equipment readiness and compliance.
- Operated locomotives in accordance with safety protocols and operational guidelines.
- Collaborated with crew members to execute efficient train operations and schedules.
- Assisted in managing train movements and responding to communications from dispatchers.
- Monitored track conditions and reported any issues to maintain service reliability.
Education
High School Diploma
Skills
Operations management
Process improvement
Schedule coordination
Service delivery
Staff management
Performance reporting
Employee training
Workforce scheduling
Customer engagement
Budget management
Operations management
Process improvement
Schedule coordination
Service delivery
Staff management
Performance reporting
Employee training
Workforce scheduling
Customer engagement
Budget management
Operations management
Process improvement
Schedule coordination
Service delivery
Staff management
Performance reporting
Employee training
Workforce scheduling
Customer engagement
Budget management
Operations management
Process improvement
Schedule coordination
Service delivery
Staff management
Performance reporting
Employee training
Workforce scheduling
Customer engagement
Budget management
Operations management
Process improvement
Schedule coordination
Service delivery
Staff management
Performance reporting
Employee training
Workforce scheduling
Customer engagement
Budget management
Operations management
Process improvement
Schedule coordination
Service delivery
Staff management
Performance reporting
Employee training
Workforce scheduling
Customer engagement
Budget management
Timeline
Maintenance Technician
Love My Space Property Management
01.2025 - CurrentRead More
Loader and Unloader
United Parcel Service, UPS
08.2024 - CurrentRead More
Satellite Installation Technician
DISH
11.2023 - 07.2024Read More
FedEx Driver
Federal Express
06.2023 - 11.2023Read More
Conductor Trainee
BNSF Railroad
03.2023 - 06.2023Read More
Field Service Manager
Dish Network
05.2008 - CurrentRead More
Delta High School
High School Diploma
Read More
Military
United States Marine Corp 1998-2002