Jason Vasquez
Santa Monica,CA
Summary
Dedicated Flight Attendant with extensive experience in passenger service and safety compliance. Proven track record in managing medical emergencies, enhancing customer satisfaction, and mentoring teams, all while adapting to dynamic environments to ensure a positive flying experience.
Overview
12
12
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
10.2023 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently by following established protocols.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Earned Gold Level Step it Up recognition for exceptional customer service that enhanced passenger experience and inspired peers.
- Mentored junior flight attendants to develop skills and foster teamwork, resulting in enhanced service delivery.
- Adapted to schedule changes, delays, and challenging situations while maintaining a positive attitude and ensuring passenger comfort.
- Achieved perfect attendance by consistently reporting for duty without absences.
Customer Service Manager
Trader Joe's
12.2019 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
Whole Food Market
11.2013 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Film And Video Production
Cal State Los Angeles
Los Angeles, CA05-2022
Associate of Arts - Communications
Santa Monica College
Santa Monica, CA05-2020
Skills
- Bilingual (Fluent in Spanish) and currently learning Italian
- Beginner Sign Language
- Extensive customer service skills
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Exceptional leadership, organizational, and oral/written communication
Affiliations
Darla Watt
Alaska Airlines Flight Attendant
Phone: (443) 254-4204
Email: darla.watt@alaskaair.com
Alaska Airlines Flight Attendant
Phone: (443) 254-4204
Email: darla.watt@alaskaair.com
Timeline
Flight Attendant
SkyWest Airlines
10.2023 - Current
Customer Service Manager
Trader Joe's
12.2019 - 10.2023
Customer Service Manager
Whole Food Market
11.2013 - 01.2020
Bachelor of Arts - Film And Video Production
Cal State Los Angeles
Associate of Arts - Communications
Santa Monica College