Jason Vincent
Seabrook,TX
Summary
Results-driven professional with expertise in inventory management, staff training, and conflict resolution. Proven ability to enhance operational efficiency and customer satisfaction through effective procedures and merchandising strategies.
Overview
16
16
years of professional experience
Work History
Night Operations Assistant Store Manager
Home Depot
Kemah, Texas
07.2025 - 01.2026
- Supervised night team to maintain efficient store operations and ensure customer satisfaction.
- Coordinated inventory management for accurate stock levels and organization.
- Trained staff on safety protocols and operational procedures for compliance.
- Conducted nightly store audits to ensure compliance with company standards and enhance operational integrity.
- Implemented merchandising strategies to improve product visibility and drive sales.
- Collaborated with management on process improvements for operational efficiency.
- Implemented new procedures for improved customer service standards.
- Evaluated store performance against established metrics such as sales targets.
- Reviewed financial reports to analyze profitability of store operations.
Customer Experience Manager
Home Depot
Beaumont, Texas
07.2021 - 06.2025
- Developed customer feedback systems that increased service quality and satisfaction.
- Led training sessions for staff on customer interaction best practices.
- Analyzed customer data to identify trends and areas for improvement.
- Implemented strategies that streamlined response times for customer inquiries.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Managed escalated customer issues, resolving conflicts promptly to maintain customer trust.
Machinist
Lufkin industries
Lufkin, Texas
05.2010 - 05.2016
- Operated CNC machines, producing precision parts and components that met stringent quality standards.
- Interpreted blueprints and technical drawings for accurate machining processes.
- Maintained tools and equipment to ensure optimal performance and safety standards.
- Conducted quality inspections on finished products, ensuring compliance with specifications and enhancing reliability.
- Set up machinery for diverse production runs, aligning setups with specific project requirements to optimize workflow.
- Read blueprints, sketches, drawings, manuals, specifications or sample part to determine dimensions and tolerance of finished workpiece.
- Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
- Calculated dimensions and tolerances using knowledge of mathematics and instruments such as micrometers or vernier calipers.
Education
Machine Tool Technology - Machinist
Angelina College
Lufkin, TX05-2011
Skills
- Inventory management
- Staff training
- Conflict resolution
- Merchandising strategies
- Performance evaluation
- Customer relationship management
- Forklift operation
- Equipment operation
Timeline
Night Operations Assistant Store Manager
Home Depot
07.2025 - 01.2026
Customer Experience Manager
Home Depot
07.2021 - 06.2025
Machinist
Lufkin industries
05.2010 - 05.2016
Machine Tool Technology - Machinist
Angelina College