Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Jason Welch

Fairhaven,MA

Summary


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Delivery Driver

UPS
11.2016 - 08.2025
  • Delivered packages efficiently while adhering to safety protocols and company policies.
  • Maintained accurate delivery logs and records for tracking purposes.
  • Optimized delivery routes to enhance time management and minimize delays.
  • Collaborated with team members to ensure timely dispatch of shipments.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Lead Server Trainer

Hard Rock Cafe
03.2014 - 10.2016
  • Developed and implemented training programs for new servers, enhancing service quality and efficiency.
  • Mentored junior staff, fostering a collaborative environment and improving team performance.
  • Streamlined onboarding processes, reducing training time while increasing knowledge retention among trainees.
  • Conducted regular assessments of server performance, providing constructive feedback to drive continuous improvement.
  • Facilitated workshops on menu knowledge and upselling techniques, boosting sales and guest satisfaction scores.
  • Collaborated with management to identify training needs based on customer feedback and operational goals.

Bar Manager

Uno's Chicago Grill
03.2012 - 03.2016
  • Managed daily operations of bar, ensuring compliance with health and safety regulations.
  • Developed and implemented training programs for staff to enhance service quality and efficiency.
  • Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
  • Collaborated with suppliers to negotiate pricing, securing cost-effective beverage options for customers.
  • Analyzed customer feedback to refine menu offerings and improve overall guest experience.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

Education

High School Diploma -

Somerset High School
Somerset Ma
06-1995

Skills

  • Strong multitasking
  • Service prioritization
  • Sanitation standards
  • Guest relations
  • Food preparation
  • Allergy awareness
  • POS system proficiency
  • Banquet coordination
  • Service recovery
  • Wine pairing
  • Alcohol regulations
  • Cross-training
  • Table management
  • High volume dining
  • Item upselling

Timeline

Delivery Driver

UPS
11.2016 - 08.2025

Lead Server Trainer

Hard Rock Cafe
03.2014 - 10.2016

Bar Manager

Uno's Chicago Grill
03.2012 - 03.2016

High School Diploma -

Somerset High School

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Jason Welch